Vishwas Nayak
Summary
Results-driven Retail Operations Manager with 10+ years of experience in driving revenue growth, retail analytics, supply chain management, and business expansion. Expertise in sell-in and sell-out strategies, inventory management, customer experience enhancement, and team leadership. Proven track record of optimizing stock levels, executing strategic market expansion, and fostering key stakeholder relationships to maximize brand visibility and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager
OnePlus
08.2024 - Current
- Promoted from Senior Store Manager to Senior Key Account Manager within 6 months due to outstanding leadership and results.
- Increased customer satisfaction scores from 65% to 95% by implementing staff training and customer service strategies.
- Developed and executed sell-in and sell-out strategies that increased revenue by 28%.
- Managed relationships with 33 retail partners to optimize stock availability and brand visibility.
- Led product launches for flagship smartphones ensuring on-time delivery at partner retail stores.
- Utilized data-driven insights for pricing strategy and inventory optimization.
Store Manager
Tata Croma
05.2023 - 08.2024
- Directed store operations managing a team of 60+ members to ensure profitability and operational efficiency.
- Maintained inventory levels to prevent stockouts and reduce shrinkage.
- Oversaw assortment planning tailored to catchment area demographics.
- Achieved 24% growth in Own Label product sales and increased extended warranties sales by 28%.
- Implemented cost control strategies reducing operational expenses by 2%, improving EBITDA by 2%.
Cluster SPOC & Store Manager
Reliance Trends
01.2018 - 11.2022
- Managed operations across 10 stores, acting as the single point of contact for the cluster manager.
- Trained and mentored a team of 40 sales staff, improving individual and team performance through HOST analysis implementation.
- Conducted catchment analysis for new stores increasing monthly revenue by ₹1 Cr.
- Achieved 68% cluster growth by increasing average ticket size from ₹2100 to ₹3200.
- Led market expansion, adding 5 new stores and increasing market share by 35%.
Department Manager
Big Bazaar
07.2015 - 12.2018
- Managed multi-category operations, logistics, and customer service with a focus on festivity-based promotions.
- Drove highest loyalty card sign-ups in the region and consistently met sales targets with 20% year-on-year growth.
- Conducted weekly inventory audits and executed visual merchandising best practices.
Education
MBA -
Mangalore University
01.2015
B.Com -
Kuvempu University
01.2013
Skills
- Retail Operations Management
- Sales Growth & Business Development
- Customer Experience Enhancement
- Inventory Planning & Demand Forecasting
- Team Leadership & Staff Training
- Supply Chain & Logistics Management
- Data Analysis & Market Trend Analysis
- Visual Merchandising
- Strategic Pricing & Promotions
- Budgeting & Cost Control
- Catchment and Market Expansion Analysis
- SOP Implementation & Loss Prevention
- CRM
- SAP
- Power BI
- Microsoft Office Suite
Certification
- Advanced Excel
- Lean Six Sigma Yellow Belt, 02/01/22
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Passport Validity
03/01/27
Timeline
Senior Manager
OnePlus
08.2024 - Current
Store Manager
Tata Croma
05.2023 - 08.2024
Cluster SPOC & Store Manager
Reliance Trends
01.2018 - 11.2022
Department Manager
Big Bazaar
07.2015 - 12.2018
MBA -
Mangalore University
B.Com -
Kuvempu University