Laiba Khan
Lucknow
Summary
An individual with Customer Relationship Management professional with 1 year of experience. Proven ability to enhance customer satisfaction and loyalty. Skilled in using CRM tools, resolving issues promptly, and delivering personalized service. Strong communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Management
DSLR Technology Pvt Ltd
Lucknow
10.2022 - 10.2023
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Experienced Customer Relationship Management (CRM) professional with 1 year in client relations.
- Proven ability to enhance customer satisfaction and drive client retention. - Skilled in leveraging CRM software to streamline processes and analyze customer data.
- Successful track record in implementing targeted strategies to meet and exceed client needs.
- Adept at fostering and maintaining strong client relationships to contribute to business growth.
Project Trainee
CSIR-NBRI
Lucknow
03.2022 - 06.2022
- Analyzed project performance data to identify areas for improvement and develop strategies to optimize project outcomes
Education
Masters of Science -
University of Lucknow
10.2022
Bachelor of Science -
Integral University
05.2020
Intermediate -
Seventh Day Adventist Inter College
05.2017
Skills
- Effective Time Management
- Leadership Skills
- Project Management Skills
- Multitasking Skills
- Excellent Communication Skills
- Shopify
- Hubspot
- Intercom
Certification
- Certificate of Participation in celebrating life event, 10/13/17
- Certificate of winner in open mic event, 10/03/18
- Certificate of appreciation as a volunteer, 11/11/19
- Certificate of Participation in National Intellectual Property Awareness Mission, 07/28/22
Timeline
Customer Relationship Management
DSLR Technology Pvt Ltd
10.2022 - 10.2023
Project Trainee
CSIR-NBRI
03.2022 - 06.2022
Masters of Science -
University of Lucknow
Bachelor of Science -
Integral University
Intermediate -
Seventh Day Adventist Inter College
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