Vishwas Malik
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to manage multiple tasks simultaneously. Committed to cultivating and nurturing professional relationships to drive business results and enhance profitability.
Overview
2
2
years of professional experience
Work History
Process Associate
Majorel India
01.2023 - 12.2023
- Promptly handled an average of 45 customer inquiries and complaints per day with a 97% customer satisfaction rate
- Partnered effectively with the Customer Service Manager and Team Leader to pinpoint improvement opportunities, directly contributing to elevated customer satisfaction levels through strategic changes and initiatives.
- Collaborated with team members for enhanced process efficiency and productivity.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Guest Service Associate
Crowne Plaza Today Gurgaon
03.2022 - 01.2023
- Exceeded customer satisfaction, customer retention, and inquiry volume
- Actively maintained and updated customer accounts
- Actively worked to display a courteous and emphatic attitude to customer resulting in a net promoter score over 96%.
Education
Bsc. in Hospitality and Hotel Administration -
IHM Meerut (NCHMCT&IGNOU)
01.2021
Grade 12th -
Translam Academy International
01.2018
Grade 10th -
Translam Academy International
01.2016
Skills
- Customer Retention
- Customer Satisfaction
- Process Improvement
- Dispute Resolution
- Process flows
- Report Analysis
- Workflow Management
Languages
English
Hindi
Timeline
Process Associate
Majorel India
01.2023 - 12.2023
Guest Service Associate
Crowne Plaza Today Gurgaon
03.2022 - 01.2023
Bsc. in Hospitality and Hotel Administration -
IHM Meerut (NCHMCT&IGNOU)
Grade 12th -
Translam Academy International
Grade 10th -
Translam Academy International
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