Vismay Joshi
Gurugram
Summary
Management professional with over four years of experience supporting business operations, stakeholder coordination, and service delivery in fast-paced corporate and professional services environments. Holds an MSc in Management from Queen's University Belfast, complemented by a strong foundation in compliance, risk awareness, and structured problem-solving. Experienced in handling queries, maintaining accurate records, supporting process improvements, and working closely with crossfunctional teams. Brings a practical, people-focused approach to operations, with strong communication skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Business Development Executive
NEST Find
London
09.2024 - 10.2025
- Managed strategic B2B partnerships with accommodation providers across five international markets, acting as a primary point of contact and ensuring consistent service delivery and stakeholder satisfaction.
- Supported end-to-end inbound and outbound sales cycles using CRM platforms (Zoho), contributing to a 30% increase in customer acquisition in Q1 2025 through improved pipeline tracking and follow-up workflows.
- Conducted market analysis and competitor benchmarking to inform pricing, customer segmentation, and data-driven commercial decisions.
- Led onboarding and ongoing relationship management for landlords, ensuring adherence to compliance requirements, property standards, and SLAs.
Customer Service Advisor
HCL tech
Belfast
06.2024 - 04.2025
- Delivered high-volume customer and internal support in a strict SLA-driven environment, consistently achieving 90%+ first-contact resolution and 95% customer satisfaction.
- Managed complex queries and escalations across multiple channels, ensuring timely resolution and strong internal customer experience.
- Maintained accurate case documentation and system records, supporting audit readiness, compliance standards, and data integrity.
- Analyzed recurring customer issues and collaborated with internal teams to support process improvements, reducing repeat queries and enhancing service consistency.
Associate (Legal)
Elevate Services
Gurugram
02.2022 - 07.2022
- Supported contract lifecycle management (CLM) by tracking contractual obligations, milestones, and SLAs across multiple client and vendor engagements.
- Identified and flagged contractual risks, deviations, and compliance gaps, enabling early intervention and risk mitigation.
- Prepared contract status reports, compliance summaries, and audit-ready documentation to improve operational visibility.
- Introduced standardized contract review checklists and templates, improving consistency and reducing review turnaround time.
Legal Consultant
Elevate Services
Gurugram
03.2021 - 02.2022
- Drafted, reviewed, and negotiated commercial contracts including MSAs, NDAs, and SOWs, supporting compliant client and vendor engagements.
- Advised business stakeholders on contract interpretation, risk exposure, and regulatory considerations.
- Supported vendor onboarding by clarifying contractual terms, scope, and service obligations, reducing operational friction.
- Maintained accurate and confidential records in Contract Lifecycle Management (CLM) systems, ensuring data accuracy and audit readiness.
Education
MSc - Management
Queen's University Belfast
United Kingdom09.2023
Bachelor of Law -
Panjab University
Chandigarh08.2020
Skills
- SPSS
- Power BI
- Advanced Excel
- Microsoft Dynamics
- Zoho Books
- Ironclad
- Seal
- Word
- PowerPoint
- Salesforce
- CLM
- Contract Review
- Redlining
- Drafting
- Risk Mitigation
- Negotiation
- Supplier Relationship Management
- Communication
Websites
Core Skills
SPSS, Power BI (Basic), Advanced Excel, Microsoft Dynamics, Zoho Books, Ironclad, Seal, Word, PowerPoint, Salesforce, CLM, Contract Review, Redlining, Drafting, Risk Mitigation, Negotiation, Supplier Relationship Management, Communication, Teamwork, Analytical Thinking, Active Listening, Presentation, Attention to Detail, Adaptability, Stakeholder Management, Business Development, Go to Market Strategy
Timeline
Business Development Executive
NEST Find
09.2024 - 10.2025
Customer Service Advisor
HCL tech
06.2024 - 04.2025
Associate (Legal)
Elevate Services
02.2022 - 07.2022
Legal Consultant
Elevate Services
03.2021 - 02.2022
MSc - Management
Queen's University Belfast
Bachelor of Law -
Panjab University