Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viswaghosh V

Palakkad

Summary

  • Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
  • Senior Software Engineer skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Overview

10
10
years of professional experience

Work History

Sr Software Engineer

Tech Mahindra
Chennai
07.2022 - Current
  • 100+ VDI monitoring
  • Monitoring 150+ Automation process and monitoring Robots in PEGA application
  • Troubleshoot VDI timeout issue and find the root causes
  • Package migration
  • Process related Access management
  • Maintain ID managements
  • New VDI Prerequistes

Systems Engineer

Tech Mahindra
Chennai
02.2019 - 06.2022
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Managed user accounts on domain controllers using Active Directory.
  • Monitored system performance to ensure optimal functioning of services.
  • Deployed new applications to end users' machines remotely or onsite.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Outlook configuration and troubleshoot

Technical SME

Tech Mahindra
Chennai
12.2014 - 01.2019

Customer Care Support

Serco
Chennai
11.2013 - 10.2014

Education

Bachelor of Arts - Bsc CS

Nehru Arts And Science College
Coimbatore
11-2011

12th

K.K.M.H.S
Vandithavalam
06-2008

10th

G.H.S.S
Koduvayur
03-2006

Skills

  • Data center environment
  • Operational Support
  • Technological integration
  • Client Requirements
  • AWS solution architect
  • Application troubleshooting in systems
  • deploying operating system (Windows/Linux) in computers

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Beginner (A1)
A1

Timeline

Sr Software Engineer

Tech Mahindra
07.2022 - Current

Systems Engineer

Tech Mahindra
02.2019 - 06.2022

Technical SME

Tech Mahindra
12.2014 - 01.2019

Customer Care Support

Serco
11.2013 - 10.2014

Bachelor of Arts - Bsc CS

Nehru Arts And Science College

12th

K.K.M.H.S

10th

G.H.S.S

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Viswaghosh V