Viswaghosh V

PEGA RPA Admin

• 100+ VDI monitoring
• Monitoring 150+ Automation process and monitoring Robots in PEGA application
• Troubleshoot VDI timeout issue and find the root causes
• Package migration
• Process related Access management
• Maintain ID managements
• New VDI Prerequisites

AWS solution architect

• Managed, monitored and optimized the AWS environment including EC2 instances, S3 buckets, RDS databases, VPCs and security groups.
• Deployed serverless architecture using Lambda functions for cost efficient operations in the cloud environment.
• Monitored system health metrics such as CPU utilization, memory usage, identified bottlenecks and took corrective actions accordingly.
• Supported customer implementations and confirmed success through identification and application of repeatable best practices.
• Monitored database performance and developed actionable improvements for underperformance.
• Diagnosed and addressed problems with installed equipment.
• Analyzed customer requirements, designed and developed solutions using various AWS services.

• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
• Managed user accounts on domain controllers using Active Directory.
• Monitored system performance to ensure optimal functioning of services.
• Deployed new applications to end users' machines remotely or onsite.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Assessed issues to determine appropriate troubleshooting methods for remediation.
• Outlook configuration and troubleshoot