Viswanath Umapathy
Chennai
Summary
Network Voice Engineer with 6 years of expertise in VOIP configuration, troubleshooting, implementation, and testing. Proficient in Webex Calling, Unified Communication, and UCCE.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Technology Lead
Infosys
Chennai, Tamil Nadu
01.2025 - Current
- Collaborated closely with multiple teams to achieve project objectives, and meet deadlines.
- Generated reports and updated client status on tickets and open issues.
- Coordinated resource allocation for project execution.
- Managed site implementation timelines and addressed any foreseeable problems with customers.
- Configuring and troubleshooting Webex Calling issues.
Monitoring the tickets and ensuring tickets are responded to by the team within the SLA.
Technology Analyst
Infosys Limited
Chennai, Tamil Nadu
04.2022 - 12.2024
- Built, deployed, and tested the Webex Calling solution for global customers.
- Coordinated with Project, Sales, and Field Services teams to successfully implement over 3000 sites as an MSIM.
- Troubleshot and provided support for the deployed sites.
- Configured E911 through RedSky application and verified details at the time of deployment.
Senior Systems Engineer
Infosys Limited
Bangalore
02.2019 - 03.2022
- Configured IP Phones and various features in Cisco Unified Communications Manager.
- Managed IP phone registration issues with Call Manager.
- Monitored and analyzed alerts using Cisco's RTMT Real Time Monitoring Tool.
- Managed and resolved IP phone, Extension Mobility, Translation Pattern, and Route Pattern faults.
- Ensured the continuous functionality and performance of CUCM and LCM dialer by conducting regular health checks on a daily basis for end points including Nice engage and Finesse login
- Created Agents, Skill groups, Call types, DN's, Agent Team, and Agent Desk Settings in ICM manually.
- Creating campaign manager in ICM and LCM.
- Created admin script in script editor and validated the campaign manager.
Education
Bachelor of Engineering - Electrical And Electronics
St. Joseph's College of Engineering
OMR Chennai04-2018
Skills
- Call Routing
- Customer Support
- Technical Troubleshooting
- Proficient in CUCM,Jabber
- Proficient in Webex Control Hub,RedSky
- Proficient in UCCE, ICM,UCCE Call flow
- Proficient in Service Now,SVOM
- Verbal and written communication
Accomplishments
- Rise Insta Award (NOV 2023)
- Rise Insta Award (MAY 2021)
Certification
- AZ-104 Microsoft Azure Administrator
- AWS Cloud Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technology Lead
Infosys
01.2025 - Current
Technology Analyst
Infosys Limited
04.2022 - 12.2024
Senior Systems Engineer
Infosys Limited
02.2019 - 03.2022
Bachelor of Engineering - Electrical And Electronics
St. Joseph's College of Engineering
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