Summary
Overview
Work History
Education
Skills
Key Areas Of Expertise
Awards
Eliciation Technique
Disclaimer
Timeline
Generic

VISWATEJA

Sr. Business Analyst
Hyderabad

Summary

A Senior Business Analyst professional with 4+ years of experience looking for opportunities to utilize existing knowledge and skill set for achieving the organizational objectives at the same time develop and acquire additional ones to groom myself to a seasoned Business Analyst.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Sr. Business Analyst

ProAg
05.2022 - Current
  • Serve as the primary liaison between business stakeholders and IT teams, gathering requirements, analyzing workflows, and documenting incident management processes
  • Conduct in-depth analysis of incident data, trends, and root causes to identify opportunities for process improvements and risk mitigation
  • Collaborate with IT Service Desk and Incident Response teams to define incident management procedures, workflows, and escalation paths
  • Develop and maintain incident management documentation, including standard operating procedures (SOPs), playbooks, and training materials
  • Lead cross-functional meetings and workshops to facilitate discussions, gather feedback, and drive consensus on incident management initiatives
  • Monitor key performance indicators (KPIs) and metrics related to incident resolution times, customer satisfaction, and service level agreements (SLAs), identifying areas for optimization
  • Participated in user acceptance testing (UAT) and quality assurance (QA) activities to ensure that deliverables met business requirements and usability standards
  • Contributed to the development of project plans, timelines, and deliverables, assisting in project coordination and communication efforts
  • Detection and Reporting: Identifying incidents through monitoring systems, reports from users or employees, or other means
  • Incident Logging: Recording details of the incident including its nature, time of occurrence, and initial impact
  • Classification and Prioritization: Categorizing incidents based on severity, impact on operations, and urgency for resolution
  • Investigation and Diagnosis: Analyzing the root cause of the incident to understand how it occurred and what actions are needed to resolve it
  • Response and Mitigation: Implementing predefined procedures and actions to contain the incident, limit its impact, and restore normal operations
  • Communication and Coordination: Keeping stakeholders informed about the incident, its status, and the steps being taken to address it
  • This may involve internal teams, external partners, customers, and regulatory authorities
  • Resolution and Recovery: Taking corrective actions to resolve the incident, restore affected systems or services, and minimize the likelihood of similar incidents in the future
  • Documentation and Review: Documenting all aspects of the incident management process, including lessons learned, best practices, and areas for improvement
  • This information can be used to refine incident response procedures and enhance preparedness for future incidents.

Business Analyst

USI Insurance Services
08.2020 - 04.2022
  • Supporting analysis of problems and related design tasks
  • Collaborate with stakeholders to gather and analyze business requirements for P&C insurance products and systems, including policy administration, claims processing, underwriting, and billing
  • Conduct a thorough analysis of business processes, workflows, and data to identify opportunities for process optimization, automation, and efficiency improvements
  • Develop and maintain detailed documentation, including business requirements documents (BRDs), functional specifications, use cases, and user stories
  • Partner with IT teams to translate business requirements into technical solutions, providing guidance and support throughout the software development lifecycle (SDLC)
  • Facilitate meetings and workshops with business users, IT developers, and project managers to ensure alignment on project scope, timelines, and deliverables
  • Monitor project progress, track issues and risks, and communicate updates to stakeholders, ensuring projects are delivered on time and within budget
  • Working in Agile (Scrum, methodology) and/or Hybrid project environments
  • Current state research, data gathering and analysis
  • Process analysis and documentation
  • Business requirements gathering, definition and prioritization
  • High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organization
  • Translate business requirements into product functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options and working closely with the Product Owner
  • Capture & document business processes, functional & data requirements and communicate with the technical resources
  • Interact with developers to understand limitations, deliver elements of system and database design and ensure business requirements and use cases are handled
  • Evaluation of relative estimates
  • Creating acceptance criteria and validate that solutions meet business needs through defining and coordinating testing
  • Demonstrate experience in tracing requirements and solution design into subsequent system design activity, and confirm that technical designs follow the business design
  • Experience in Consulting and exposure to digital transformation engagements.

QA Tester

Linde
03.2019 - 03.2020
  • Developed and executed manual test cases to validate software functionality, usability, and performance
  • Conducted functional testing, integration testing, and regression testing of web-based applications
  • Involved in Requirement Gathering and brainstorming sessions with AIML teams to categorize the incidents for Healing
  • Created and maintained test documentation, including test plans, test cases, and test scripts
  • Worked closely with business analysts to understand software requirements and user stories
  • Provided timely and accurate status reports on testing progress and defect resolution
  • Assisted in the training of junior testers and new team members
  • Test Planning and Execution: Developed comprehensive test plans outlining testing objectives, scope, approach, and schedule
  • Executed test plans to ensure thorough coverage of software functionality and requirements
  • Conducted regression testing to verify the stability of software releases and updates
  • Test Case Design: Created detailed test cases based on software requirements and user stories
  • Designed test scenarios to validate both functional and non-functional aspects of applications
  • Utilized best practices in test case design to maximize test coverage and effectiveness
  • Defect Tracking: Proficient in using defect tracking tools such as JIRA, Bugzilla, and Trello to log, prioritize, and track software defects
  • Documented detailed defect reports including steps to reproduce, severity, and impact on software functionality
  • Collaborated with development teams to ensure timely resolution of reported issues
  • Software Development Life Cycle (SDLC): Possess a strong understanding of the software development life cycle from requirements gathering to deployment and maintenance
  • Adapted testing methodologies and approaches to different phases of the SDLC, including waterfall and agile methodologies
  • Agile Methodologies: Experience working in Agile development environments, participating in Scrum ceremonies such as sprint planning, daily stand-ups, and sprint reviews
  • Contributed to cross-functional Agile teams, providing valuable input on testing strategies and priorities
  • Adapted quickly to changing requirements and priorities in Agile projects
  • Communication Skills: Effectively communicated testing progress, results, and issues to project stakeholders including developers, product managers, and business analysts
  • Presented findings and recommendations in clear and concise written reports and verbal presentations
  • Collaborated closely with cross-functional teams to ensure alignment on project goals and priorities
  • Attention to Detail: Paid meticulous attention to detail when designing test cases, executing tests, and documenting defects
  • Identified subtle issues and edge cases that could impact software quality and user experience
  • Consistently maintained high standards of accuracy and thoroughness in all testing activities
  • Problem-Solving Skills: Analyzed complex software systems to identify potential areas of risk and vulnerability
  • Applied creative problem-solving techniques to troubleshoot issues and find effective solutions
  • Proactively addressed challenges and obstacles encountered during testing to keep projects on track.

Education

Graduation -

Andhra University

M.P.C - undefined

National Institute of Open Schooling

SSC -

Chandrampalem High School

Skills

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Key Areas Of Expertise

  • Have a good understanding and experience in Healthcare, Insurance and Incident Management.
  • Requirement Elicitation and Gathering requirements.
  • Drafting Business Requirement Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS).
  • Process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, Dataflow, Flowchart etc.).
  • User Acceptance Testing (UAT).
  • Diverse experience with a range of different activities which include Market Research, Data Mining, Data Analysis, Database Maintenance, Data Profiling Distributor Relations.
  • Develop business architecture using requirements such as scope, processes, alternatives, and risks.
  • Analyze client's requirements and processes through document analysis, workshops, Demo, and workflow analysis.
  • Maintaining effective communication channels and reporting to various cross-functional teams & stakeholder groups.
  • Communicate client's business requirements by constructing easy-to-understand data and process models.
  • Collaborating with stakeholder groups across the organization to ensure business and technology alignment.
  • Use Agile methodology to promote flexibility, speed of delivery of requirements, and iterative change and improvements.
  • Business Requirement gathering, Elicitation, and Documentation Probing with Customer Stakeholders for AS-IS analysis
  • Coordinating with the Technical Team for solution scoping (TO-BE state) using tools like JIRA, SQL, Azure DevOps, ServiceNow
  • Conducting GAP analysis, and feasibility study to define the scope and complexity of change Creating user Business Documentation for Customer
  • Procuring customer reviews and getting signed off on the Final deliverables.

Awards

  • Got Runner up in Chess competition at University Level.
  • Cricket Team captain for 2 years at university level.

Eliciation Technique

Interviews, Recruitment Workshops, Focus Groups, Observations, Surveys, Prototyping

Disclaimer

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

Timeline

Sr. Business Analyst

ProAg
05.2022 - Current

Business Analyst

USI Insurance Services
08.2020 - 04.2022

QA Tester

Linde
03.2019 - 03.2020

Graduation -

Andhra University

M.P.C - undefined

National Institute of Open Schooling

SSC -

Chandrampalem High School

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VISWATEJA Sr. Business Analyst