Vittal P
Bangalore
Summary
Dynamic Key Account Manager with a proven track record at Zoho Corporation, excelling in customer relationship management and solution selling. Successfully revitalized enterprise accounts, driving retention and revenue growth. Adept at cross-functional collaboration, I leverage strong presentation skills to influence strategic decisions and deliver exceptional business outcomes.
Overview
10
10
years of professional experience
Work History
Key Account Manager & Regional Lead
Zoho Corporation
Bangalore
09.2022 - Current
- Manage key enterprise accounts across India and the UK, delivering end-to-end solutions across Zoho’s 50+ products to maximize ROI and business outcomes.
- Act as a strategic advisor to CXOs, guiding them through complex evaluation and implementation processes.
- Collaborate with product and marketing teams to influence roadmaps and amplify customer-centric initiatives based on market trends and client feedback.
- Work closely with partners to align Zoho, customers, and implementation teams for shared success.
- Successfully turned around dissatisfied enterprise accounts, driving retention and revenue growth.
- Lead a team managing Bangalore-based key accounts and contribute to regional strategy and development.
Account Manager - Institutional Business
Aditya Birla Asset Management Company Pvt Limited
Chennai
02.2021 - 09.2022
- Cultivated relationships with key corporate accounts to manage investment portfolios.
- Delivered polished presentations to engage potential customers and differentiate business.
- Developed strategies in collaboration with sales, product, and operations teams to meet customer needs.
- Secured high-value accounts by promoting effective customer solutions and business opportunities.
- Maintained strong engagement with CFOs and decision-makers of key corporate account treasuries.
- Identified potential new clients through networking efforts, driving revenue growth.
Deputy Manager - Channel Management
SBI Funds Management Pvt Limited
Chennai
10.2017 - 01.2021
- Cultivated relationships with SBI channel to assess client needs and promote investment banking products.
- Oversaw a team of 2 members, providing product training on best practices for career advancement.
- Trained Branch Managers in delivering customer-centric solutions, driving revenue across 42 SBI branches in Chennai.
- Delivered engaging presentations to Branch Managers and new recruits, simplifying technical concepts for product promotion.
Banking Customer Support Officer
CITI Bank
Chennai
03.2015 - 04.2017
- Supported customers by Managing inquiries on NRI and Domestic Banking accounts/Credit cards efficiently while Maintaining Professionalism and upbeat tone.
- Executed transactions and payments for customers, capitalizing on opportunities to transition customers to digital platforms for all transactions and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support which was recognized and awarded.
Education
Bachelor of Engineering -
Panimalar Engineering College
Chennai12th Std -
Alpha MHSS
Chennai10th Std -
Alpha MHSS
ChennaiSkills
- Customer relationship management
- Presentation skills
- Solution selling
- Key account management
- Team leadership
- Cross-functional collaboration
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- Generated a revenue of $400k last year in Zoho, exceeding targets.
- Two-time Best Performer at SBI Funds Management.
- Represented South Zone at SBI’s 2019 Managerial Summit in Mumbai.
- Received Citi Dazzle Award for outstanding customer service at Citi Bank.
Timeline
Key Account Manager & Regional Lead
Zoho Corporation
09.2022 - Current
Account Manager - Institutional Business
Aditya Birla Asset Management Company Pvt Limited
02.2021 - 09.2022
Deputy Manager - Channel Management
SBI Funds Management Pvt Limited
10.2017 - 01.2021
Banking Customer Support Officer
CITI Bank
03.2015 - 04.2017
Bachelor of Engineering -
Panimalar Engineering College
12th Std -
Alpha MHSS
10th Std -
Alpha MHSS
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