Vittika Choudhary
Noida
Summary
An energetic and performance driven Customer Service Professional with over 12 Years of experience improving customer satisfaction and relationship. Excellent communication, interpersonal, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Assistant BPS
DXC Technology
Noida
05.2022
- Worked in the process (Financial) tasked with the processing of Loans, Premium payments, and individual payments
- Have expertise of using many METLIFE & Bright House tools and software's such as VDI Environment, Citrix, PPLUS, WMA, AWD, ACCURIANT, RSS(Case logging application), MRPS(All case related research), IBCS(Payment processing)
- Worked in R&R process wherein we process any sort of changes / over payment asked from client side
- Cross trained in Return Mail Process wherein we researched and updated any changes in the address of the client.
KYC Help Desk
Sensorise Smart Solutions Pvt. Ltd.
Noida
08.2021 - 04.2022
- Keeping records of data & making activation sheet
- Replying to customer by email
- KYC managing under TAT
- Doing UTR under TAT.
Customer Relationship Manager (CRM)
TIMES IT SOLUTIONS
Nehru Place Delhi
05.2018 - 07.2021
- Upload Products for E-procurement on GEM Government portal
- Maintaining Records for providing services & Selling Products
- Calling to customers for feedback & query
- Maintaining all customers' AMC files & Records
- Coordinating with team & managing Meetings
- Visit to working site for Feedback.
Customer Relationship Manager & Accountant
AL MAWADA REAL ESTATE & BROKERS LLC.
Dubai
05.2016 - 03.2018
- Making Flat Agreements by 4QT Software
- Making customers payment receipts on software
- Managing software according to new updates
- Calculating and checking to make sure payments, amounts and records are correct
- Sorting out incoming and outgoing daily post and answering any queries
- Managing petty cash transactions
- Controlling credit and chasing debt.
Customer Relationship Manager
MANGALYA GROUP PVT.LTD
Noida
07.2012 - 01.2016
- Handling the register including all cash, and credit sales plus refunds and exchanges
- Restocking sizes from the stockroom, assisting with inventory stock takes
- Assisted with banking daily cash amounts
- Customer services (Get to know personal details about regular customer and get to know them and deal with them beyond just a store manager)
- Head merchandiser for all window and in-store displays of stock, changed on a weekly basis
- Assist with window displays for special promotions.
Education
Associate of Arts - Commerce
CCS University
Meerut10-2015
Skills
- Relationship Building
- Time Management
- Support Services
- Fast Learner
- Team Collaboration
- Computer Skills
- Microsoft Office Suite
- Verbal and written communication
- Positive and professional
Passport Expiry
02/18/2026
Personal Information
- Passport Number: N7072152
- Father's Name: Mr. Ajay Kumar
- Date of Birth: 04/15/1994
- Nationality: Indian
- Driving License: UAE's License
- Marital Status: Single
Accomplishments
- Agile Scrum Trained
- Awarded as Best Performer for Year 2023-24 at DXC Technologies
- Awarded as Employee of the month 4 times consecutively in 2014 at Mangalya Group Pvt Ltd
Certification
- Lean Six Sigma Yellow Belt Certified
- O-Level Computer Course
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Timeline
Senior Assistant BPS
DXC Technology
05.2022
KYC Help Desk
Sensorise Smart Solutions Pvt. Ltd.
08.2021 - 04.2022
Customer Relationship Manager (CRM)
TIMES IT SOLUTIONS
05.2018 - 07.2021
Customer Relationship Manager & Accountant
AL MAWADA REAL ESTATE & BROKERS LLC.
05.2016 - 03.2018
Customer Relationship Manager
MANGALYA GROUP PVT.LTD
07.2012 - 01.2016
Associate of Arts - Commerce
CCS University