Ritam Biswas
700057
Summary
Strategic and results-driven Business Analyst with over 12 years of experience at Tata Consultancy Services, currently serving as Assistant Manager in the BPS division. Adept at leading cross-functional teams, optimizing business processes, and delivering data-driven insights across UK and Dutch insurance domains. Proven track record in dashboard development, reporting automation, and stakeholder engagement. Skilled in leveraging advanced Excel, Power BI, and AI tools to drive operational efficiency and support executive decision-making.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Assistant Manager – Business Analyst, BPS Division
Tata Consultancy Services (TCS)
06.2023 - Current
- Lead business analysis for strategic client engagements, improving SLA compliance by 15%.
- Designed and deployed 8+ interactive dashboards using Power BI and Excel, enabling better business decisions and delivering 2+ FTE savings.
- Automated reporting systems across multiple processes, enhancing data accuracy and reducing manual effort.
- Integrated AI-based tools to improve reporting efficiency, anomaly detection, and trend forecasting.
- Conducted stakeholder workshops and requirement elicitation sessions to translate business needs into technical specifications.
- Mentored junior analysts and contributed to SOP development and process documentation.
MIS Lead – Dutch Insurance Project
Tata Consultancy Services (TCS)
01.2017 - Current
- Owned MIS strategy for project-level reporting, designing 12+ reporting structures and 4+ dashboards.
- Proposed and implemented 5+ enhancements to improve reporting cadence and visualization.
- Managed death claim adjudication and KYC compliance processes.
Team Lead – Dutch Insurance Operations
Tata Consultancy Services (TCS)
01.2019 - 2023
- Managed death claim processing, payout workflows, and customer onboarding for a Dutch insurance client.
- Led project-level MIS strategy, creating 4+ dashboards and standardized reporting frameworks.
- Developed appraisal and performance tracking tools to support HR and operational reviews.
- Acted as escalation point for associate-level issues, ensuring timely resolution and client satisfaction.
Business Analyst & VBA Developer – UK Insurance Project (Onsite Deputation)
Tata Consultancy Services (TCS)
01.2018 - 01.2019
- Led automation and reporting initiatives for a UK-based insurance client.
- Developed 12+ Excel-based tools and VBA macros to streamline operations and reduce turnaround time.
- Played a key role in securing client contract renewal through delivery of customized solutions and stakeholder engagement.
Senior Process Associate – UK Insurance Domain
Tata Consultancy Services (TCS)
01.2016 - 01.2017
- Led the payment team and served as SME and backup lead.
- Proposed 4+ process improvements and managed all MIS-related activities.
- Transitioned to Dutch client portfolio and supported cross-training efforts.
Process Associate – UK Insurance Domain
Tata Consultancy Services (TCS)
01.2014 - 01.2016
- Executed core operations including insurance payouts, KYC updates, customer change requests, and MIS reporting.
- Built foundational expertise in client servicing and compliance workflows.
Trainee – TCS BPS Division
Tata Consultancy Services (TCS)
01.2013 - 01.2014
- Joined TCS through campus onboarding and trained in insurance operations and process documentation.
Education
Bachelor of Commerce - Hons
Calcutta University
06-2011
Skills
- Business Analysis & Requirement Gathering
- Process Optimization & Gap Analysis
- Stakeholder Management & Client Communication
- MIS Reporting & Dashboard Development
- Insurance Operations (UK & NL Domains)
- KYC, Claims Processing, Pay-out Management
Team leadership
Problem-solving
Task delegation
Employee scheduling
Team motivation
Decision-making
Time management
Customer service
Customer relations
Adaptability and flexibility
Team building
Strategic planning
Goal setting
Project management
Business development
Customer rapport
Performance reviewing
Consulting
Websites
Certification
Lean Six Sigma Green Belt – TCS Internal
Accomplishments
- “Star Performer Award” – TCS, 2022,2023,2024,2025
- Developed 12+ Excel/VBA tools for reporting automation
- Created appraisal and performance tracking systems
Wildlife Photography ,travelling
Wildlife photography is my passion, where I blend creativity with patience to capture nature’s untold stories. Through my lens, I seek not just to document, but to reveal the art and soul of the wild
Timeline
Assistant Manager – Business Analyst, BPS Division
Tata Consultancy Services (TCS)
06.2023 - Current
Team Lead – Dutch Insurance Operations
Tata Consultancy Services (TCS)
01.2019 - 2023
Business Analyst & VBA Developer – UK Insurance Project (Onsite Deputation)
Tata Consultancy Services (TCS)
01.2018 - 01.2019
MIS Lead – Dutch Insurance Project
Tata Consultancy Services (TCS)
01.2017 - Current
Senior Process Associate – UK Insurance Domain
Tata Consultancy Services (TCS)
01.2016 - 01.2017
Process Associate – UK Insurance Domain
Tata Consultancy Services (TCS)
01.2014 - 01.2016
Trainee – TCS BPS Division
Tata Consultancy Services (TCS)
01.2013 - 01.2014
Bachelor of Commerce - Hons
Calcutta University
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