Viveik Kumar
Delhi NCR
Summary
Customer Success Professional with over 16 years of experience in implementing enterprise solutions. Expertise in strategic planning, customer advocacy, and service delivery strategies, ensuring seamless integration and long-term value for enterprise clients. Proven track record in managing global post-sales operations, specializing in information security solutions, including SaaS and cloud-based services. Strong analytical skills and problem-solving capabilities drive data-driven decisions that enhance customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Co-Founder
DigiSec Cyber Solutions
11.2019 - Current
- Strategic Business Development and Alliances
- Client Relationship and New Customer Acquisition
- Developing the business model
- Talent Acquisition and Managing the Finance
VP Customer Success - India
InfoSec Ventures Pvt Ltd
03.2016 - 07.2018
- Managing Post Sales activities, Onboarding and Advocacy for InfoSec (Products and Services)
- Managed Delivery and Presales Team, guidance to Sales team on client problem area
- Building and fostering internal consulting capability within the implementation team.
- Resolving customer issues to maintain and strengthen customer trust
- KRA and KPI driven team results. Mentoring and Coaching on hunting new logos and acquisitions of new accounts.
- Sales initiatives: Business Development, Setting up goals and objectives for team members
- Identifying new business opportunities and generating revenue from direct customers and collaborating specifically with BFSI, NBFC, Insurance, E-Commerce Customers.
- Provide feedback and counsel to account staff to meet quotas/objectives
- Responsible for managing and motivating team of 3 Sales, 2 Presales apart from Partner System and a delivery team of 32 people.
- Representing InfoSec in Security Events/Conferences.
- Developed strategic and operational sales plans which help increase in overall sales and gross margin
- Successfully obtained 100% customer satisfaction in delivering value from the solution.
- Developed and rolled-out winning go-to-market strategies like new product launches, product line extensions and global product management/marketing initiatives – email campaigning, lead generation, inside sales management partially.
AVP – Enterprise Sales and Delivery Success
Lucideus Tech (Safe Security NOW)
New Delhi
09.2014 - 03.2016
- Hunting for potential customers for Cyber Security and Managed Services
- Working with Direct Customers in India for their Digital Security requirements.
- Product/Solutions Managed: SAFE, ITSMA, VAPT and Third-Party Product/services.
DGM – Business Development
MobileIron: Will InfoTech
Gurgaon
03.2013 - 09.2014
- Handled business development and account management activities for India
- Product/Solutions Managed: MobileIron
Sr. Manager – Business Development
Kochar Inotech
Gurgaon
03.2012 - 02.2013
- Hunting for new projects for mobile app development.
- CRM & LMS automation and new projects.
- Telecom services
Sales Manager – Business Development (North)
Forbes Technosys Ltd.
New Delhi
12.2007 - 02.2012
- Key Account Management for North India
- Sales & Service team handling.
- Product/Solutions Managed: POS Machines, POS applications, Bradma products and services, Kiosks.
Education
B.Com. - Account (Honors)
Vinoba Bhave University
01.2002
Skills
- Customer success and support
- Project management and operations
- Technical implementation
- Cybersecurity recruitment
- Leadership hiring strategies
- Business valuation and analysis
- Competitor benchmarking
- Competency mapping
- Customer wallet share optimization
- Cross-functional collaboration
- Tactical support initiatives
- Operational issue resolution
Personal Information
Date of Birth: 06/28/82
Languages
- English
- Hindi
Location Preference
India, Delhi NCR, Pan India
Profile Snapshot
Customer Success, Product Support, Support Operations, Project Management, Tech Implementation, 16+ years in cybersecurity recruitment and leadership hiring, Aligning talent with strategic goals, Solving real problems through impactful products and people-first approaches, SaaS, Automation, Cybersecurity, Purpose-driven tech solutions
Certification
- Microsoft AZ-900
Accomplishments
- Successfully helped place leadership positions in Indian territory: CISO, CTO, and CDO
- Projects solutions delivered: anti-phishing, WAF, CSPM, next-gen firewalls, red-team exercises
References
References available upon request.
Timeline
Co-Founder
DigiSec Cyber Solutions
11.2019 - Current
VP Customer Success - India
InfoSec Ventures Pvt Ltd
03.2016 - 07.2018
AVP – Enterprise Sales and Delivery Success
Lucideus Tech (Safe Security NOW)
09.2014 - 03.2016
DGM – Business Development
MobileIron: Will InfoTech
03.2013 - 09.2014
Sr. Manager – Business Development
Kochar Inotech
03.2012 - 02.2013
Sales Manager – Business Development (North)
Forbes Technosys Ltd.
12.2007 - 02.2012
B.Com. - Account (Honors)
Vinoba Bhave University
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