Vivek Batho
Nagpur
Summary
Accomplished Business Consultant with a proven track record of driving organizational success. With 8+ years of experience, I specialize in strategic planning, process optimization, and client relationship management. My ability to identify growth opportunities, analyze market trends, and implement effective solutions has consistently delivered impressive results. As a collaborative team player, I thrive in dynamic environments and am ready to contribute my expertise to your company’s continued success. Let’s connect and discuss how I can add value to your team!
Overview
9
9
years of professional experience
Work History
B2B, B2C Consultant
Pickworth Enterprises
Nagpur
07.2022 - 12.2023
- Participated in training and managing new hires to bring new team members up to speed.
- Developed and implemented new procedures to facilitate business growth.
- Organized client meetings to provide project updates.
- Assisted in developing and implementing different workflows and communication processes.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Liaison between the two teams to achieve deliverables in a timely manner
- Identified core learning needs and aligning solutions to match business requirement
- Analytics (Customer Service): Identified opportunities via deep data-driven analytics of customer service enquiries and complaints
- Created comprehensive reports, gathering insights from data dump; crating actionable format.
Business Development Manager
OneUp Business Insights
Nagpur
01.2022 - 04.2022
- Pre-sale and post-sale service of Market Research Reports.
- Handling Outbound and Inbound leads.
- Conducting primary research, taking clients feedbacks, involving clients in the sales cycle and thereby building relationship.
- Up-selling and cross selling.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Marketing Solutions & Brand Building.
- Negotiation & Closure.
Operations Manager (B2B, Marketing, Customer Service, Business Operations)
Redshift Solutions
Nagpur
02.2020 - 01.2022
- Handling Various Marketplaces for US and Canada Clients (Amazon, eBay, Walmart, Best Buy, Sears, and Newegg).
- Managing multiple teams (Marketing Team-Handling Google Ad campaigns, Marketplace Ad campaigns, Facebook Ad campaigns) (CS Team-Handling Pre-sales customer enquiries, Post-sales customer engagement).
- Coordinating between US, India, Canada and Philippines Teams.
- Handling communications with 3rd Party Service providers as per Client's needs.
- Conducted end-to-end campus hiring process for Developers, Management trainee from Colleges and Employee engagement.
- Liaised with business stakeholders to create performance indicators considering several business parameters.
- Handling Various Netsuite Tasks for Client (Brickhouse Security - GPS Trackers): Assisting creating/organizing Project Tasks, Creating/Customizing Searches, Running internal Tasks involving CS teams and Marketing teams which included from creating Customer records, Shipping records from labels, Linking of records, Creating Subscriptions from Payment details.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Site Engineer
R.N.Constructions
Nagpur
08.2014 - 12.2019
- Initial site inspections to identify approach and formulate plans with architects/designers
- Handling multiple sites
- Handling Finance for materials, employees and services
- Handling Government inspections.
- Supervised and monitored project subcontractors and labor force.
- Managed use of materials and equipment to prevent property loss and support availability.
- Completed site surveys, marked locations and oversaw construction of various projects.
Education
CIVIL ENGINEERING -
G.H.Raisoni College Of Engineering
HSC 2009 -
SANDIPANI HIGH SCHOOL
SSC 2007 -
SANDIPANI SCHOOL
Skills
- Sound knowledge and experience of MS Office, Google Workspaces, Jira, Various Marketplace Portals,HTML,MySQL,NetSuite
- Proven experience working with USA/ CA clients, also briefly handled clients from Germany, UK Denmark, Switzerland, Australia and South Korea
- Strong interpersonal and communication skills
- Customer Relationship Management
- Reports and documentation
- Day to day Client Handling
- Disaster Recovery Planning
- Requirements Gathering
- Staff Management
- Performance Tracking
- Analytical Thinking
- Failure Analysis
- Problem-Solving
- Process Improvement
- Cultural Awareness
Profile Summary - Summary
As a Business Consultant I have had exposure towards entire gamut of Client Handling and Business Partnering for effective solution. I am an effective communicator with excellent relationship building & interpersonal skills; strong analytical and problem-solving abilities. Proficient in Learning and Development; expert in communicating and designing strategies to increase organizational effectiveness. Worked with in industries such as IT, Business Research, Civil Construction. 2 years of IT experience, 1 year of Business Research experience and 7 years of Civil experience. Approx. ~7 years of experience as Team Leader across 3 sectors (Finance, IT and Construction). Deep expertise in Client handling, Business partnering, NetSuite ERP, and start-up Business setup.
Affiliations
- Boxing
- Writing
- Trekking
- Swimming
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
B2B, B2C Consultant
Pickworth Enterprises
07.2022 - 12.2023
Business Development Manager
OneUp Business Insights
01.2022 - 04.2022
Operations Manager (B2B, Marketing, Customer Service, Business Operations)
Redshift Solutions
02.2020 - 01.2022
Site Engineer
R.N.Constructions
08.2014 - 12.2019
CIVIL ENGINEERING -
G.H.Raisoni College Of Engineering
HSC 2009 -
SANDIPANI HIGH SCHOOL
SSC 2007 -
SANDIPANI SCHOOL
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