VIVEK UMERSHI BHANUSHALI
Mumbai,MH
Summary
As a Project Manager and IT Head with over 20 years of experience, I am passionate about solving customer problems with modern technology and delivering high-quality projects efficiently. I have successfully reduced project costs by 30% while maintaining a high project quality rating, and mentored high-performing teams, resulting in a 15% increase in productivity and engagement. I am driven by the mission and passionate about learning emerging technologies.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Project Manager
Moksa Technologies India Pvt Ltd
10.2018 - 11.2023
- Conducted workshops and knowledge sessions for technical staff, resulting in a 25% increase in product knowledge and a 15% reduction in support ticket resolution time
- Managed multiple projects throughout the project lifecycle, achieving a 98% project completion rate and a 95% customer satisfaction rate.
Technical Presales Manager
MFI Office Solutions Ltd
02.2014 - 04.2014
- Administered a portfolio of over 200 technical issues for Pre-sales and Business Development Support, reducing response time by 25% and achieving a 95% customer satisfaction rating
- Implemented new tools and processes that improved efficiency by 40% and reduced costs by 20%.
Senior IT Manager
Revival Computers
03.2010 - 01.2014
- Installed IT security measures, including firewalls, intrusion detection systems, and data encryption
- Developed and implemented ITIL concepts, increasing service desk efficiency by 40% and decreasing service delivery costs by 30%.
IT Manager
AMTSA, GETMA LDA
11.2009 - 02.2010
- Achieved a 50% reduction in data breaches and a 100% success rate in regulatory compliance audits
- Reduced technology costs by 30% and increased system reliability by 25%.
Program Manager
Crystal Solutions P Ltd
10.2007 - 10.2009
- Led a team in designing and implementing a highly available storage and network architecture for a mission-critical application, boasting 99% uptime.
IT Associate
Alghanim Industries/Kirby Building Systems
09.1998 - 05.2007
- Deployed and maintained high availability and fault tolerance for multiple Windows Server domains using Microsoft Virtualization technologies.
Hardware Engineer
Abacus Computers System Ltd
07.1996 - 10.1997
- Installed, configured, and supported infrastructure for clients, including servers, desktops, laptops, printers, networks, and software.
Education
Bachelor's Degree in Computer Application -
Mewar University
Rajasthan, India 07.2014 - 05.2017
Diploma in Industrial Electronics - undefined
VPMS' Polytechnic
Mumbai, India 05.1986 - 05.1990
Skills
Infrastructure Design and Implementation
Certification
PRINCE2 Foundation on Project Management
Additional Information
Currently pursuing Diploma in International Data Protection & Privacy Laws (EU, US, CANADA, UK, SINGAPORE, HONG KONG, SAUDI ARABIA, UAE,CHINA,INDIA) & Compliance and Training Program in Information Security (ISO 27001) and Privacy Information Management Systems (ISO 27701) Lead Implementer and Auditor from SKILLARBITRAGE Registration Code: STU20240327/4695
Languages
English
Advanced (C1)
Timeline
Project Manager
Moksa Technologies India Pvt Ltd
10.2018 - 11.2023
Bachelor's Degree in Computer Application -
Mewar University
07.2014 - 05.2017
Technical Presales Manager
MFI Office Solutions Ltd
02.2014 - 04.2014
Senior IT Manager
Revival Computers
03.2010 - 01.2014
IT Manager
AMTSA, GETMA LDA
11.2009 - 02.2010
Program Manager
Crystal Solutions P Ltd
10.2007 - 10.2009
IT Associate
Alghanim Industries/Kirby Building Systems
09.1998 - 05.2007
Hardware Engineer
Abacus Computers System Ltd
07.1996 - 10.1997
Diploma in Industrial Electronics - undefined
VPMS' Polytechnic
05.1986 - 05.1990
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