Vivek Bhardwaj
Gurugram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Corporate Area Manager
HDFC Life Insurance
Mandi
11.2022 - 04.2023
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Customer Service Representative
Concentrix
Gurgaon
08.2022 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior Branch Relationship Officer
Aditya Birla Sun Life Insurance
Gurgaon
10.2021 - 05.2022
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Assisted customers with opening accounts and signing up for new services.
Insurance Consultant
IEnergizer
Gurugram
03.2021 - 09.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sales Consultant
Policybazaar.com
Gurugram
02.2019 - 07.2020
- Created detailed sales presentations to communicate product features and market data.
- Earned high Incentives with average of 60k-70k for continuous period post 4 moths of experience.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Education
BBA -
Rajiv Gandhi Memorial College
Joginder Nagar, Mandi, Himanchal PradeshSenior Secondary - Arts With Mathematics & Economics
Government Senior Secondary School
MandiHigh School -
Government Senior Secondary School
MandiSkills
Adaptabilityundefined
Timeline
Corporate Area Manager
HDFC Life Insurance
11.2022 - 04.2023
Customer Service Representative
Concentrix
08.2022 - 11.2022
Senior Branch Relationship Officer
Aditya Birla Sun Life Insurance
10.2021 - 05.2022
Insurance Consultant
IEnergizer
03.2021 - 09.2021
Sales Consultant
Policybazaar.com
02.2019 - 07.2020
BBA -
Rajiv Gandhi Memorial College
Senior Secondary - Arts With Mathematics & Economics
Government Senior Secondary School
High School -
Government Senior Secondary School
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