Microsoft Office
Vivek Chauhan
Assistant Manager Operations.
Noida,Utter Pradesh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager Operations.
Travel Retail Services Pvt ltd (K-HOSPITALITY)
Kolkata, West Bengal
08.2022 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Collaborated with team members to achieve target results.
- Onboarded new temps by entering employee information into systems.
- Delivered services to customer locations within specific timeframes.
Team Leader
Reliance Retail LTD
Gurugram, Haryana
10.2018 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed day-to-day staffing and handled scheduling for all Section employees.
Omni Channel Champ
Tata Croma
Noida , Uttar Pradesh
11.2016 - 10.2018
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Increased customer satisfaction by resolving Delivery related issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Uploaded Goods offers on Online site for increased customer traffic in store or web site.
Customer Service Associate
Tata Croma
Noida , 201301
09.2014 - 11.2016
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding Product and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Arts - General Literature
Delhi University School Of Open Learning
Delhi 05.2019 - 11.2022
Higher Secondary School - Art's
Govt Boys Senior Secondary School
Delhi 04.2012 - 03.2013
Senior Secondary School - All Subjects
Govt Boys Senior Secondary School
Delhi 04.2010 - 03.2011
Skills
Daily workflow improvement
Key performance indicators
Sales expertise
Teamwork
Project Management
Staff Training
Customer Relations
Scheduling
Staff Management
Team Building
Business Development
Training and mentoring
Employee scheduling
Recruitment
Staff training/development
Employee reviews
Software
SAP
CRM
Microsoft Office
Microsoft Office
Microsoft Navision 2016
Certification
[6 M] Training - in Future Group
Interests
Photography - Wildlife, Nature, Portrait
Unboxing new gadgets
Playing PUBG
Cooking Food
Playing Football
Timeline
Assistant Manager Operations.
Travel Retail Services Pvt ltd (K-HOSPITALITY)
08.2022 - Current
Bachelor of Arts - General Literature
Delhi University School Of Open Learning
05.2019 - 11.2022
Team Leader
Reliance Retail LTD
10.2018 - 08.2022
Omni Channel Champ
Tata Croma
11.2016 - 10.2018
Customer Service Associate
Tata Croma
09.2014 - 11.2016
[6 M] Training - in Future Group
08-2013
Higher Secondary School - Art's
Govt Boys Senior Secondary School
04.2012 - 03.2013
Senior Secondary School - All Subjects
Govt Boys Senior Secondary School
04.2010 - 03.2011