Microsoft Office
Vivek Chauhan
Assistant Manager Operations.
Noida,Utter Pradesh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager Operations.
Travel Retail Services Pvt ltd (K-HOSPITALITY)
Kolkata, West Bengal
08.2022 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Collaborated with team members to achieve target results.
- Onboarded new temps by entering employee information into systems.
- Delivered services to customer locations within specific timeframes.
Team Leader
Reliance Retail LTD
Gurugram, Haryana
10.2018 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed day-to-day staffing and handled scheduling for all Section employees.
Omni Channel Champ
Tata Croma
Noida , Uttar Pradesh
11.2016 - 10.2018
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Increased customer satisfaction by resolving Delivery related issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Uploaded Goods offers on Online site for increased customer traffic in store or web site.
Customer Service Associate
Tata Croma
Noida , 201301
09.2014 - 11.2016
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding Product and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Arts - General Literature
Delhi University School Of Open Learning
Delhi 05.2019 - 11.2022
Higher Secondary School - Art's
Govt Boys Senior Secondary School
Delhi 04.2012 - 03.2013
Senior Secondary School - All Subjects
Govt Boys Senior Secondary School
Delhi 04.2010 - 03.2011
Skills
Daily workflow improvement
Software
SAP
CRM
Microsoft Office
Microsoft Office
Microsoft Navision 2016
Certification
[6 M] Training - in Future Group
Interests
Photography - Wildlife, Nature, Portrait
Unboxing new gadgets
Playing PUBG
Cooking Food
Playing Football
Timeline
Assistant Manager Operations.
Travel Retail Services Pvt ltd (K-HOSPITALITY)
08.2022 - Current
Bachelor of Arts - General Literature
Delhi University School Of Open Learning
05.2019 - 11.2022
Team Leader
Reliance Retail LTD
10.2018 - 08.2022
Omni Channel Champ
Tata Croma
11.2016 - 10.2018
Customer Service Associate
Tata Croma
09.2014 - 11.2016
[6 M] Training - in Future Group
08-2013
Higher Secondary School - Art's
Govt Boys Senior Secondary School
04.2012 - 03.2013
Senior Secondary School - All Subjects
Govt Boys Senior Secondary School
04.2010 - 03.2011
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