Vivek Dominic Peter
Agra
Summary
Talent Acquisition - Assistant Manager
Strategic Talent Acquisition Assistant Manager experience building diverse talent pipelines for multiple processes. Specializes in employer branding, candidate experience optimization, and implementing data-driven recruitment strategies. Improving quality-of-hire metrics through redesigned assessment processes. Thrives in collaborative environments where innovation meets practical talent solutions.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Teleperformance
Agra
03.2022 - Current
- Managed end - to end recruitment lifecycle for bulk and lateral hiring.
- Led a team of recruiters to achieve monthly hiring targets.
- Coordinate with hiring managers to understand manpower requirements.
- Conducted operational rounds and ensured quality hiring.
- Implemented tracking systems and recruitment dashboards.
- Improved candidate joining ratio through follow - ups and engagement strategies.
- Ensured compliance with hiring policies.
Team Leader - Talent Acquisition
Teleperformance
Agra
01.2019 - 02.2022
- Leading a team of recruiters to achieve daily and monthly hiring targets.
- Managing end - to end recruitment for bulk hiring.
- Monitoring recruiters performance and providing tracing and guidance.
- Conducting interviews and shortlisting candidates.
- Preparing daily / weekly hiring reports and trackers.
Process - Trainer - Vodafone Qatar
TELEPERFORMANCE
Agra
03.2018 - 12.2018
- Plans, conducts, coordinates and implements a comprehensive training program for components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
- Prepares new representatives by conducting orientation to service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
- Determines training needs by observing Customer needs and service encounters; studying customer issues, technical, service and customer experience results reports; conferring with management.
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
- Performs all other duties as required.
- Update all the information on I-evaluate portal related to product and process, so that entire staff will know the updates.
- Time to time Conduct the PKT Product Knowledge Test for new hiring.
Customer Service Associate - Vodafone Qatar
Intelenet Global Services
Agra
05.2016 - 02.2018
- Part of pilot batch for [Vodafone Qatar]
- Provided customers information about products and services.
- Professionally answered [60 to 80] calls daily for [Vodafone Qatar].
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Questions customers and collected information to understand needs and offer solutions quickly.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints issues.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Exceeded [95]% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Achieved [100]% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- I sparkle winner for Agra site and Global award along with Client award in Qatar as well
HR Executive
Technocraft Solutions
Agra
04.2013 - 02.2015
- Managing recruitment for US Staffing process
- Coordinated with hiring manager and participated in the interviewing panel.
- Analyzed various job applications and filtered candidates through telephonic interviews.
- Communicated results to the candidate and the organization for all selections.
- Assisted in recruitment of staff members and members on contract basis across organization.
Customer Service Associate - Tata Docomo
Serco Global Services
Agra
01.2011 - 03.2012
- Achieved [100]% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and query.
- Answered average of [100] calls, per day, addressing customer inquiries, solving problems and providing new product information.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
Education
High School -
S.R.B. Inter College
Agra, UPIntermediate -
National Institute of Open Schooling
Agra, UPBachelor in Commerce -
St. John's College
Agra, UPSkills
- End - to - End Recruitment
- Bulk Hiring / Volume Hiring
- Stakeholder Management
- Team Handling & Leadership
- Interviewing & Screening
- ATS & Recruitment Tools
- MS Excel / Reporting
- Communication & Negotiation
Key Achievements
- Reduced Time to hire by 25 - 30% through process optimization and faster interview coordination
- Increased candidate joining ratio by 80 - 90% through effective follow - ups and engagement
- Successfully handled Bulk hiring drives of 30 to 40 candidates per month including multiple job fairs
Tools & Technologies
- Workday / Naukri / LinkedIn
- MS Excel, Google Sheets
- ATS systems
- Best R & S Audit
Personal Information
- Father's Name: Mr. Dayal Peter
- Date of Birth: 02/08/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Playing Guitar
- Cooking
Languages
- English
- Hindi
Timeline
Assistant Manager
Teleperformance
03.2022 - Current
Team Leader - Talent Acquisition
Teleperformance
01.2019 - 02.2022
Process - Trainer - Vodafone Qatar
TELEPERFORMANCE
03.2018 - 12.2018
Customer Service Associate - Vodafone Qatar
Intelenet Global Services
05.2016 - 02.2018
HR Executive
Technocraft Solutions
04.2013 - 02.2015
Customer Service Associate - Tata Docomo
Serco Global Services
01.2011 - 03.2012
High School -
S.R.B. Inter College
Intermediate -
National Institute of Open Schooling
Bachelor in Commerce -
St. John's College