Vivek Gaur
Mumbai
Summary
Accomplished Program Manager with demonstrated success at Lenovo India P. Ltd., specializing in IT systems oversight and team leadership. Orchestrated projects that significantly improved customer experience and operational efficiency, resulting in 20% cost savings in cloud infrastructure. Authority in vendor management and IT solutions implementation, propelling strategic initiatives and cultivating innovation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Manager
Lenovo India P. Ltd.
08.2024 - Current
- Appointed as Program Manager at Reliance Retail while employed at Lenovo India P. Ltd. overseeing end to end IT rollout of Retail stores It includes of store IT design, deployment of IT systems (POS, Rack, switch, connectivity, AP's, UPS etc) and Integrations of applications.
- Project: Report automations - Automated and visualized yearly & monthly report as dashboard with powerBI MS-list, power automate and excel.
- Project: self-checkout automation - Worked with vendors and internal stake holders to test and implement the self-checkout kiosk at reliance retail stores.
- Outcome: Enhanced Customer Experience, Operational Efficiency, Cost Savings, Improved Data Collection, Retail Space Optimization.
Lead - IT
Magicbus India Foundation
Mumbai
06.2022 - 08.2024
- Managed IT team, supervising projects and ensuring high-quality deliverables.
- Oversee the product development progress of learning management system (LMS) platform built on and participate into the
- Analyzed ongoing projects and prepared progress reports for management and stakeholders.
- Executed M365/Azure AD greenfield deployment for 800 users, enhancing organizational efficiency.
- Established hybrid email setup between Icewrap and MS-Exchange to streamline communication.
- Deployed asset management and ticketing tool (TRACET 4.8 PE) to improve support processes.
- Achieved 20% cost reduction in AWS cloud infrastructure through strategic optimizations.
- Implemented Seqrite MDM and DLP solutions for over 800 users.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Manager - IT
Coffee Day Global Ltd.
Mumbai
05.2008 - 06.2022
- As a Manager of IT, I manage a team of 25 IT engineers along with 4 team leads to ensure end-to-end IT support for the 320 Café Coffee Day retail stores, which includes new store IT infrastructure setup and day-to-day IT support operations for existing stores.
- Managed daily IT operations of multiple Café Coffee Day retail outlets across various locations.
- Evaluated the WiFi solution for the customer and led the deployment across the 1,000+ Cafe Coffee Day retail outlets.
- Coordinated with the vendor for the development of the AI-based video analytics solutions for retail stores to reduce store pilferage.
- Reuse of IT assets: reduce the purchase of new IT assets by 20%.
- Helpdesk automation: reduce 15% of daily helpdesk tickets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
System administrator
Suvidha starnet Pvt. Ltd.
Delhi
01.2005 - 01.2008
- Company Overview: (Banking & Insurance Domain)
- Provided Windows server support, system issue diagnosis and fixing
- Management of AV server and manage MS-Exchange server for 300 users
- Configure and manage LAN / WiFi networks, routers & printers
- Managed web hosting, SMS application server, online payment system
- (Banking & Insurance Domain)
System Support Engineer
Precision Tech Pvt. Ltd.
Gurgaon
01.2004 - 01.2005
- Company Overview: (Manufacturing Domain)
- Configure desktop, storage, and network devices and office software and tools
- Manage Infrastructure Support Help Desk queues, prioritize tickets to meet SLA
- Maintain daily call reports
- (Manufacturing Domain)
Project Coordinator
Alpha Cybernetics International P. Ltd.
New Delhi
01.2002 - 01.2004
- Company Overview: (Health Information Domain)
- Coordinate with the internal application team and client.
- Prepare project progress report and share with internal team and management.
- Manage change requests and plan application demo and conduct UAT's
- Involve in project documentation
- (Health Information Domain)
Education
Postgraduate diploma -
computer application
Bachelor of Science - Mathematic & Computer Applications
Skills
- Team leadership and management
- Application integration
- Project management
- Stakeholder engagement
- Risk assessment
- Customer experience
- Budgeting and resource management
- Risk analysis and management
- Cross-functional team leadership
- IT Infrastructure & systems oversight
- IT solutions implementation
- Software and cloud spending optimization
- Software license monitoring
- Vendor management and procurement
- Contract negotiation and relationship management
- IT solutions & tools evaluation
- Project performance monitoring
- Project strategy and implementation
- IT policy development
Certification
- PMP Basic from skillup (Online)
- MS AZURE CERTIFICATE from Attari classes (online)
- AWS cloud certificate from attari classes (online)
- RPA TRAINING CERTIFICATE from automation anywhere (online)
- ITIL foundation from skillsoft.com.
- Certified Cyber Security professional, Data64 Techno Solutions Pvt Ltd.
- MCSA Certified & Trained on Windows server 2003 track, from ATS, New Delhi.
- CCNA Trained from ATS, New Delhi.
- Diploma in Ecommerce Technology, from SSI, South-Ex., New Delhi.
Apps Tools Environment
- PowerBi for business data analysis, visualization and reports automation
- Microsoft Project and Jira for project management
- Azure, AWS & Yotta Cloud for cloud infrastructure and services
- Microsoft 365 Apps and cloud admin services to manage Microsoft subscriptions
- Seqrite MDM, EPS DLP, Sophos Firewall and Cloudflare for Endpoints, gateway & web security
- Web admin & hosting portal (cPanel) for managing and integrating organization websites
Personal Information
- Current CTC: 22 Lac
- Expected CTC: 28 Lac
- Number of Children: 2
- Family Status: Married
- Date of Birth: 06/28/73
Timeline
Program Manager
Lenovo India P. Ltd.
08.2024 - Current
Lead - IT
Magicbus India Foundation
06.2022 - 08.2024
Manager - IT
Coffee Day Global Ltd.
05.2008 - 06.2022
System administrator
Suvidha starnet Pvt. Ltd.
01.2005 - 01.2008
System Support Engineer
Precision Tech Pvt. Ltd.
01.2004 - 01.2005
Project Coordinator
Alpha Cybernetics International P. Ltd.
01.2002 - 01.2004
Postgraduate diploma -
computer application
Bachelor of Science - Mathematic & Computer Applications
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