VIVEK GAUTAM
HEAD OF OPERATIONS
NEW DELHI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Demonstrated expertise in streamlining processes, enhancing organizational efficiency, and fostering growth. A strategic thinker with a keen eye for detail, adept at optimizing operations to drive overall company success.
Overview
10
10
years of professional experience
Work History
Head of Operations
Smart Head Robotix
07.2014 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor of Engineering - ELECTRICAL
04.2001 -
Skills
Operational Excellence
Business Analysis
Safety Management
Workforce Planning
Program Administration
Revenue Generation
Customer Retention
Business Forecasting
Goal Setting
Effective Leader
Revenue Growth
Customer Service
Hiring and Onboarding
Price Structuring
Team Leadership
Timeline
Head of Operations - Smart Head Robotix
07.2014 - Current
JSS ATE NOIDA - Bachelor of Engineering, ELECTRICAL
04.2001 -