Vivek Gupta
Lead - Operation and Maintenance - Electric Vehicle business
Mumbai
Summary
Visionary and resourceful executive, skilled negotiator, and strategic business leader with over 22 years of expertise in sales, business development, strategic marketing, petroleum retail & Operation & Maintenance of EV business . Adept at team building and leadership, characterized by persistence, hard work, and agile decision-making. Acknowledged for outstanding performance with 9 promotions throughout the career.
Known for embracing new ideas, customer-centric sales approach is defined by courteous and polished communication. Adept at managing diversity, I have successfully led teams and ensured customer engagement and satisfaction in large territories such as MP, UP, Gujarat, Rajasthan, and Goa, navigating and embracing the diverse cultures of country.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
Work History
Lead – Operation & Maintenance – Advance Mobility- EV Business
Reliance BP Mobility Ltd
Mumbai
2021.09 - Current
- Deployed over 100 Battery Swapping Stations in Delhi NCR and Bangalore, catering to the charging needs of more than 500 Electric 2-wheelers and 3-wheelers
- Established 4500+ Charging Points (CPs) nationwide in over 30 major cities delivering 1million KW electron sales
- Achieved a remarkable industry-leading uptime increase for Electric Vehicle Charging Stations (EVCS) from 74% to an impressive 95% within a record 6-month timeframe
- Spearheaded the setup of a dedicated call center in just 15 days, ensuring a top-notch customer service experience
- Implemented a specialized Network Operations Center to monitor EVCS and Battery Swapping Station (BSS) networks around the clock
- Streamlined vendor appointments across states with robust Service Level Agreements (SLA), ensuring prompt Turnaround Time (TAT)
- Introduced a digital portal for electricity bill processing, facilitating payment within 3-4 days
- Implemented a digital platform optimizing asset utilization in the EV business, leading to improved asset lifecycle management.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
State Head- Reliance BP Mobility Ltd. Rajasthan
Reliance BP Mobility Ltd
Jaipur
2018.06 - 2021.09
- Led the state with the largest operational footprint, overseeing 107 Retail Outlets (RO), 8 Transconnect centers, 2 Lubricant distributors, and managing a team of 35 direct reports along with approximately 1500 indirect reportees through ROs and other functions.
- Managed smooth migration from RIL to RBML and ensured all necessary licenses despite long lockdown in 2020
- Played key role in IPEN (Improving Performance of Existence Network)
- Showcased effective leadership in steering projects from inception to completion, leading to the achievement of a market leadership position at 55 retail outlets in Rajasthan, marking a substantial 700% increase from the initial 8 outlets. Additionally, successfully augmented market share by 0.50% in petrol and 1.00% in High-Speed Diesel (HSD).
- Started 5 ROs within 18 months with world class facilities and infrastructure for leading edge brand representation
- Fulfilling the commitment by our Hon'ble Chairman during this trying time, we gave free fuel to 1001 ambulances carrying COVID19 patients
- Built the team of young colts and made them managers of future by penciling in training, buddying and job shadowing and assigning SPOC which has resulted in zero manpower burnout.
- Resolved problems, improved operations and provided exceptional service.
Sales & Operation Manager (UP-East)
Reliance BP Mobility Ltd
LUCKNOW
2016.10 - 2018.06
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Launched quality assurance practices for each phase of development
- Distress Management to secure company's property and interests.
- Throughput per pump has risen from 350KL/month to 425KL/month, leading to attainment of highest Marked Efficiency (ME) of 4.25% nationwide.
State Business Development Manager
Reliance BP Mobility Ltd
LUCNKOW
2016.01 - 2016.10
- Issued LOI to 7 high potential Retail outlet with the estimate of 7000 KL volume per month.
- Propelled new business through strategic marketing initiatives and plans. Initiated and successfully executed the pilot project of Packed Fuel Containers at the Kanpur 2 truck stop, guided by the E-Commerce and IT team at the Head Office. The project was subsequently expanded across the entire UP East region to supply 2500 Jio Towers.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Area Manager – Gujarat South
Reliance BP Mobility Ltd
BHAVNAGAR
2007.02 - 2016.01
- Increased sales from 5.2KL to 11KL by rolling out new initiative in Ginning Industries.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Exceeded sales forecast figures by 26% regularly through superior customer care.
- Supervised 42 location managers and managed 200+ assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Retail Outlet Manager
Reliance BP Mobility Ltd
BHAVNAGAR
2005.02 - 2007.01
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
Branch Manager
Methodex Systems Ltd.
Goa
1999.05 - 2005.01
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
Sales Executive
Air Drive Equipment Company Pvt Ltd.
MUMBAI
1998.06 - 1999.03
- Major accounts handled State Electricity boards, Indian Railways and public and private corporate
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Planned and executed direct marketing campaign that doubled revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Executive Post Graduate Certificate Program - Electric Vehicle Design and Infrastructure
IIT Roorkee
Uttarakhand, India 2024.02 - Current
Advanced Strategic Management program - Applied Digital Transformation and Analytics
IIM, Rohtak
Haryana, India 2022.08 - 2023.02
MBA - Marketing
Sikkim Manipal University
Sikkim 2009.04 - 2011.07
Bachelor's degree - Commerce
Rani Durgwati University
Jabalpur 1993.04 - 1996.03
Skills
Technical Analysis
undefinedCertification
Demonstrating Accountability as a leader
Awards
- Area Manager of the Year for 2010-11
- R Samman for outstanding team efforts for completion of online application for PESO Team effort helped to win Product Loss Control award
- 2nd Position All India for achieving highest sales and growth in ALPG business in 2011
Timeline
Executive Post Graduate Certificate Program - Electric Vehicle Design and Infrastructure
IIT Roorkee
2024.02 - Current
Advanced Strategic Management program - Applied Digital Transformation and Analytics
IIM, Rohtak
2022.08 - 2023.02
Lead – Operation & Maintenance – Advance Mobility- EV Business
Reliance BP Mobility Ltd
2021.09 - Current
State Head- Reliance BP Mobility Ltd. Rajasthan
Reliance BP Mobility Ltd
2018.06 - 2021.09
Sales & Operation Manager (UP-East)
Reliance BP Mobility Ltd
2016.10 - 2018.06
State Business Development Manager
Reliance BP Mobility Ltd
2016.01 - 2016.10
MBA - Marketing
Sikkim Manipal University
2009.04 - 2011.07
Area Manager – Gujarat South
Reliance BP Mobility Ltd
2007.02 - 2016.01
Retail Outlet Manager
Reliance BP Mobility Ltd
2005.02 - 2007.01
Branch Manager
Methodex Systems Ltd.
1999.05 - 2005.01
Sales Executive
Air Drive Equipment Company Pvt Ltd.
1998.06 - 1999.03
Bachelor's degree - Commerce
Rani Durgwati University
1993.04 - 1996.03
Demonstrating Accountability as a leader
Strategic Thinking
Body Language of Leaders
Communication with Charisma
15 Secrets of successful people know about Time Management
Critical Thnking
Excel: You can do this
Managing Experienced Managers
Solving Business Problems
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