Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darshana Malpathak

Gurgaon

Summary

Dynamic PMO Lead with extensive experience at EY, excelling in project management and strategic planning. Proven track record in enhancing client relationships and optimizing resource management. Skilled in KPI tracking and sales pipeline analysis, driving significant improvements in project performance and stakeholder satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

PMO Lead Advance Manufacturing and Mobility Sector

EY
Gurugram
03.2024 - Current
  • Tracked project statuses across various competencies to identify opportunities for enhanced Global Delivery Services engagement.
  • Managed sales pipeline analysis, delivering comprehensive monthly reports for performance insights and strategic planning.
  • Developed Sector playbooks while monitoring monthly Key Performance Indicators to ensure alignment with industry standards.

Engagement Manager

EY
India
02.2024 - Current
  • Lead financial management and strategic planning for healthcare projects, ensuring efficient resource utilization, revenue growth, and cost control.
  • Conduct regular feedback sessions with team resources and act as the primary contact for issue escalation.
  • Managing Client Team expectations, promptly resolving issues, and strengthening relationships to ensure high satisfaction and surpass delivery benchmarks.

PMO Lead

EY
Gurugram
06.2021 - Current
  • Led PMO consulting for customized SAP solution implementation across EY member firms.
  • Managed change request timelines, identified risks, and coordinated discussions with leadership for mitigation.
  • Redesigned change request process and tracker to improve information capture and decision-making.
  • Utilized enhanced tracker to boost review effectiveness and streamline workflows.
  • Supported build and change management processes throughout project lifecycle.
  • Oversaw cadence of solutioning elements and structured project completion status for leadership updates.
  • Collaborated with subject matter experts to drive continuous learning and project growth.
  • Maintained resource and demand management to ensure optimal allocation.

Project Management Officer - Team Lead

Accenture
Gurgaon
08.2014 - 10.2016
  • Client: Coca- Cola
  • Executed PMO mobilization and service delivery to enhance project outcomes.
  • Generated and reported MIS analytics for tracking software development phases.
  • Coordinated with client teams to publish dashboards on project performance.
  • Facilitated daily calls with testing teams to monitor incidents and defects.
  • Managed resources by tracking hiring demands, conducting interviews, and onboarding personnel.
  • Oversaw resource access management and ensured compliance during onboarding processes.
  • Developed capacity plans and allocated seats effectively across projects.
  • Drove asset automation initiatives to identify reusable project requirements and develop new assets.

Project Management Officer

Accenture
Gurgaon
12.2013 - 03.2014
  • Client: Coca-Cola
  • Tracked internal timekeeping and monitored leave schedules, adding new projects and engagements.
  • Generated weekly forecasts, milestone reports, billing calculations, and summaries of training hours.
  • Utilized Access Database, MS SQL, and SharePoint for efficient project management.
  • Developed queries to effectively monitor project progress and performance.
  • Modified project dashboard to improve defect tracking capabilities.
  • Facilitated daily team calls for project updates and issue resolution.
  • Implemented VBA and QTP automation, resulting in $10,000 in project savings.

Software Engineering Analyst

Accenture
Pune
06.2010 - 02.2013
  • Client: TD bank
  • Initiated modernization project transitioning client from mainframe to Linux platform.
  • Gathered business requirements through direct client interactions.
  • Analyzed and categorized requirements into high-level and detailed design documents.
  • Ensured code modifications aligned with detailed design specifications.
  • Developed test scripts to validate impacted code changes.
  • Created data sets for outlined test cases in test plans.
  • Executed testing activities and documented UTR processes.

Technical Support Associate

Mphasis
Pune
10.2009 - 06.2010
  • Accumulated 18 months of experience in Service Desk operations.
  • Executed trend analysis to identify escalation shortcomings and implement improvements.
  • Managed training programs for new hires, enhancing team competency.
  • Conducted New Joiner Induction and project-specific training sessions, including VPN and Remedy Ticketing tools.
  • Served as Escalation Manager for Incident/Change Management, resolving critical issues promptly.
  • Fostered strong relationships with teams across Asia, Europe, and Americas, promoting effective communication.
  • Contributed significantly to successful transition of Service Desk from Symantec to Mphasis.

Education

B. Tech - Electrical, Electronics And Communications Engineering

Dr. D.Y. Patil College of Engineering
Pune
09-2008

High School Diploma -

Dr. Devendra Ohra Jr. College
Sangamner
04-2004

Skills

  • Project management
  • Financial management
  • Change management
  • Resource management
  • Sales pipeline analysis
  • KPI tracking
  • Client relationship management
  • Azure devops

Certification

  • PMS I certified
  • PMP trained
  • EY badge: Agile
  • EY badge: Delivering Transformation

Timeline

PMO Lead Advance Manufacturing and Mobility Sector

EY
03.2024 - Current

Engagement Manager

EY
02.2024 - Current

PMO Lead

EY
06.2021 - Current

Project Management Officer - Team Lead

Accenture
08.2014 - 10.2016

Project Management Officer

Accenture
12.2013 - 03.2014

Software Engineering Analyst

Accenture
06.2010 - 02.2013

Technical Support Associate

Mphasis
10.2009 - 06.2010

B. Tech - Electrical, Electronics And Communications Engineering

Dr. D.Y. Patil College of Engineering

High School Diploma -

Dr. Devendra Ohra Jr. College

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Darshana Malpathak