Darshana Malpathak
Gurgaon
Summary
Dynamic PMO Lead with extensive experience at EY, excelling in project management and strategic planning. Proven track record in enhancing client relationships and optimizing resource management. Skilled in KPI tracking and sales pipeline analysis, driving significant improvements in project performance and stakeholder satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PMO Lead Advance Manufacturing and Mobility Sector
EY
Gurugram
2024.03 - Current
- Tracked project statuses across various competencies to identify opportunities for enhanced Global Delivery Services engagement.
- Managed sales pipeline analysis, delivering comprehensive monthly reports for performance insights and strategic planning.
- Developed Sector playbooks while monitoring monthly Key Performance Indicators to ensure alignment with industry standards.
Engagement Manager
EY
India
2024.02 - Current
- Lead financial management and strategic planning for healthcare projects, ensuring efficient resource utilization, revenue growth, and cost control.
- Conduct regular feedback sessions with team resources and act as the primary contact for issue escalation.
- Managing Client Team expectations, promptly resolving issues, and strengthening relationships to ensure high satisfaction and surpass delivery benchmarks.
PMO Lead
EY
Gurugram
2021.06 - Current
- Led PMO consulting for customized SAP solution implementation across EY member firms.
- Managed change request timelines, identified risks, and coordinated discussions with leadership for mitigation.
- Redesigned change request process and tracker to improve information capture and decision-making.
- Utilized enhanced tracker to boost review effectiveness and streamline workflows.
- Supported build and change management processes throughout project lifecycle.
- Oversaw cadence of solutioning elements and structured project completion status for leadership updates.
- Collaborated with subject matter experts to drive continuous learning and project growth.
- Maintained resource and demand management to ensure optimal allocation.
Project Management Officer - Team Lead
Accenture
Gurgaon
2014.08 - 2016.10
- Client: Coca- Cola
- Executed PMO mobilization and service delivery to enhance project outcomes.
- Generated and reported MIS analytics for tracking software development phases.
- Coordinated with client teams to publish dashboards on project performance.
- Facilitated daily calls with testing teams to monitor incidents and defects.
- Managed resources by tracking hiring demands, conducting interviews, and onboarding personnel.
- Oversaw resource access management and ensured compliance during onboarding processes.
- Developed capacity plans and allocated seats effectively across projects.
- Drove asset automation initiatives to identify reusable project requirements and develop new assets.
Project Management Officer
Accenture
Gurgaon
2013.12 - 2014.03
- Client: Coca-Cola
- Tracked internal timekeeping and monitored leave schedules, adding new projects and engagements.
- Generated weekly forecasts, milestone reports, billing calculations, and summaries of training hours.
- Utilized Access Database, MS SQL, and SharePoint for efficient project management.
- Developed queries to effectively monitor project progress and performance.
- Modified project dashboard to improve defect tracking capabilities.
- Facilitated daily team calls for project updates and issue resolution.
- Implemented VBA and QTP automation, resulting in $10,000 in project savings.
Software Engineering Analyst
Accenture
Pune
2010.06 - 2013.02
- Client: TD bank
- Initiated modernization project transitioning client from mainframe to Linux platform.
- Gathered business requirements through direct client interactions.
- Analyzed and categorized requirements into high-level and detailed design documents.
- Ensured code modifications aligned with detailed design specifications.
- Developed test scripts to validate impacted code changes.
- Created data sets for outlined test cases in test plans.
- Executed testing activities and documented UTR processes.
Technical Support Associate
Mphasis
Pune
2009.10 - 2010.06
- Accumulated 18 months of experience in Service Desk operations.
- Executed trend analysis to identify escalation shortcomings and implement improvements.
- Managed training programs for new hires, enhancing team competency.
- Conducted New Joiner Induction and project-specific training sessions, including VPN and Remedy Ticketing tools.
- Served as Escalation Manager for Incident/Change Management, resolving critical issues promptly.
- Fostered strong relationships with teams across Asia, Europe, and Americas, promoting effective communication.
- Contributed significantly to successful transition of Service Desk from Symantec to Mphasis.
Education
B. Tech - Electrical, Electronics And Communications Engineering
Dr. D.Y. Patil College of Engineering
Pune2008-09
High School Diploma -
Dr. Devendra Ohra Jr. College
Sangamner2004-04
Skills
- Project management
- Financial management
- Change management
- Resource management
- Sales pipeline analysis
- KPI tracking
- Client relationship management
- Azure devops
Certification
- PMS I certified
- PMP trained
- EY badge: Agile
- EY badge: Delivering Transformation
Timeline
PMO Lead Advance Manufacturing and Mobility Sector
EY
2024.03 - Current
Engagement Manager
EY
2024.02 - Current
PMO Lead
EY
2021.06 - Current
Project Management Officer - Team Lead
Accenture
2014.08 - 2016.10
Project Management Officer
Accenture
2013.12 - 2014.03
Software Engineering Analyst
Accenture
2010.06 - 2013.02
Technical Support Associate
Mphasis
2009.10 - 2010.06
B. Tech - Electrical, Electronics And Communications Engineering
Dr. D.Y. Patil College of Engineering
High School Diploma -
Dr. Devendra Ohra Jr. College