Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Accolades
Timeline
TruckDriver
Vivek Gusain

Vivek Gusain

Bangalore

Summary

  • Over 16 years of extensive expertise ranging from software engineering to leadership roles within renowned industry giants and mid-sized
    firms in Telecom, Payment Processing, and Analytics domains.
  • In PMO roles for the past 6 years leading complex R&D projects with a budget range of 1M USD to 5M USD, and global teams with 2 -10 scrum teams.
  • Driven transformations by setting up engineering KPIs, benchmarks, measurements, and processes, ensuring appropriate governance mechanisms.
  • Proficient in Agile methodologies such as Scrum, Kanban, and the Scaled Agile Framework (SAFe) leading program execution in crossfunctional and matrixed organizations.
  • Versatile Technical Program Manager with functional expertise spans strategy, operations, financial monitoring, transformation, and process improvement, product feature development and delivered within
    established baselines, and aligned with 2-3 years of vision/roadmap.
  • Complementing my technical career, I am deeply passionate about data and new technologies like AI/ML. To fortify my foundational knowledge, I completed a Post Graduate Diploma in Data Science in 2018 and now I am pursuing an MS in AI/ML from a UK university.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Technical Program Manager

Conviva APAC Private Limited
09.2021 - 06.2023
  • Driven projects on Product feature development, cost reduction, System Stability and Reliability, Data Platform, and Transformation
  • Increased Product Feature Adoption by changing the Feature Discovery Flow (product pitch + design -> customer validation -> product roadmap)
  • Delivered efficient project management by overseeing cross functional teams for the Conviva Horizontal Platform feature development built under growth strategy to new business areas
  • Focused feature enhancements and infrastructure changes to achieve cost reduction of 20% on Millions View per Hour (MVH)
  • Driven and maintained the goal of system stability with 99% availability (incident management as per Service Level Agreement (SLA))
  • Optimized engineering resource productivity (65% - 70% focus effort per day)
  • Enhanced product development using SAFe Framework at Team and Program Levels (Agile Release Train (ART)) by driving SAFE ceremonies, including PI Planning, System Demos, Inspect and Adapt workshops, and ART Sync meetings (Scrum of Scrums and PM Sync)
  • Spearheaded strategic planning sessions to align technical objectives with organizational goals and market demands.
  • Provide reporting on program progress to the executives (VP Engineering, VP Product and VP PMO) and inputs for Quarterly Business Review (QBR)
  • Collaborated closely with product owner/manager and engineering to define clear project scopes and deliverables that met customer needs while adhering to established budgets and timelines.
  • Established performance metrics (scorecards) to monitor project progress effectively, enabling data-driven decision-making and proactive adjustments as needed.
  • Introduced production mirror environment (staging environment) with regular regression cycles. It reduced the production issue count by around 60% and customer complaints related to deployments by 10%.

Technical Program Manager

VISA Technologies
08.2018 - 07.2021
  • Led the product roadmap items for Rules Manager (SaaS Application) and AI Platform collaborating with distributed scrum teams and stakeholders from the product, architect, security, and pen testing
  • Product feature enhancement by adding new models (CNN, RNN, Batch Model Scoring -BMS, Realtime Model Scoring -RMS), and support for localization in Japanese and Portuguese
  • This resulted in increased fraud detection rate and reduced Card Not Present (CNP) decline by 10%
  • Responsible for project budget approval and then monitoring the cost monthly with corporate accounting
  • Report issues and work to fix them to match the baseline
  • Led team of UI/UX developers to make Rules Manager 200 screens ADA compliant (global VISA initiative) in a record 6 months' time
  • Implement proactive risk management strategies to identify, assess, and mitigate potential risks and issues
  • Reporting of project cost variance and progress to the stakeholders (senior directors, VP, and vertical head).

Compliance Manager and Program Manager

Ericsson India Pvt. Ltd.
11.2012 - 07.2018
  • Lead a team to develop a SDN Controller Proof of Concept (PoC) project, which later won GA customers for commercial sales
  • Develop and delivery of features through Ericsson's F Milestone Process (at the program level) to customers
  • Instrumental in helping management to develop a comprehensive product transition strategy for BU Multimedia business from the US to India
  • Securing Export Licenses and generating ECCN classification (based on the Encryption Algorithms used) to export R&D software products
  • Educating managers on the post-R&D process (encryption usage, export norms)
  • Keeping track of the De-Minimis (US Content) Level in the R&D products (under 10% for Embargo and 25% for Rest of the World sales).

Team Leader/Scrum Master

Ericsson India Pvt. Ltd.
10.2009 - 10.2012
  • Delivered customer features using Agile Methodology for Ericsson Charging System and OS on Redback Routers
  • Reported engineering metrics like Actual vs Committed, Escaped Defects, Velocity, and Cycle Time to executives and in Scrum of Scrums.

Engineer

Ericsson India Pvt. Ltd.
10.2007 - 09.2009
  • Creating & Managing installation/packaging/setup scripts in Python
  • ClearCase management including Branching, Versioning, Labeling, and troubleshooting
  • Development of automated release management process nightly builds, functional testing builds, and final packaging & deployment structure.

Education

Pursuing MS - Data Science/AI/ML

LJMU

PG Diploma - Data Science

International Institute of Information Technology
Bengaluru, Karnataka

M. Sc. - Computer Science

Maharishi Dayanand University (MDU)
Rohtak, Haryana

B. Sc. (Hons) - Computer Science

NEHU (Central University)
Shillong, Meghalaya

Skills

  • Project/Program Management
  • Process Transformation
  • Requirement Analysis
  • Strategic planning
  • Stakeholder Management
  • Agile Frameworks (Scrum, Kanban and SAFe)
  • Data-driven Approach (Power BI and Tableau)
  • Data Analytics through R/Python Language
  • JIRA, Confluence
  • Accessibility (ADA)
  • Event Driven Architecture

Technical Skills

Machine Learning: Modelling Techniques, CNN (Convolutional Neural Network)

Analytics Languages: R, Python

Visualization tools: Tableau, R, Power BI

Programming Language: C, C++, Java, Python

Collaboration and Management: Confluence, SharePoint, Jira, Jira Align

Frameworks: Agile using Scrum and Kanban, SAFe, Crisp-DM (For Analytics)

Cloud Concepts: SaaS, IaaS, OpenDaylight, OpenStack, Google Cloud, AWS

Certification

  • Certified Scrum Master (CSM), Scrum Alliance
  • Product Development Leadership Program, Ericsson Internal
  • Agile Boot Camp Training from QAI
  • Product Classification (ECCN) – Export Control (Ericsson Internal)
  • Yellow Belt Lean Six Sigma Introduction (Ericsson Internal)

Accolades

  • University 3rdTopper in B. Sc (Hons) Computer Sciences, NEHU (Central University)
  • Awarded “Impact Award” to recognize the efforts put forward for PoC and Customized delivery for Class A Telecom Operator.
  • Awarded “Power Award: Star Performer” multiple times for various achievements.
  • Active participant for the Neighborhood Initiative Group to take up cleaning drives in the society. Engaged society kids to bring out their creativity and painting skills to improve aesthetics of our surrounding.

Timeline

Senior Technical Program Manager

Conviva APAC Private Limited
09.2021 - 06.2023

Technical Program Manager

VISA Technologies
08.2018 - 07.2021

Compliance Manager and Program Manager

Ericsson India Pvt. Ltd.
11.2012 - 07.2018

Team Leader/Scrum Master

Ericsson India Pvt. Ltd.
10.2009 - 10.2012

Engineer

Ericsson India Pvt. Ltd.
10.2007 - 09.2009

Pursuing MS - Data Science/AI/ML

LJMU

PG Diploma - Data Science

International Institute of Information Technology

M. Sc. - Computer Science

Maharishi Dayanand University (MDU)

B. Sc. (Hons) - Computer Science

NEHU (Central University)

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