Vivek Haldorai
OSS Architect
Bangalore
Summary
Quality-driven Technical Lead well-versed in OSS domain best practices, project management requirements, and support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Vodafone Hutchinson Australia, Tech Mahindra Pvt. Ltd
- Project : Designing and Developing OSS solutions and Implementation of ASAP for Provisioning Module
Technical Lead
Wipro Info Tech, Batelco
10.2015 - Current
Capgemini India Pvt Ltd
11.2014 - Current
- Design Studio, WebLogic 11g
- Description: Limited Order Management developed using Oracle Communications product – Oracle Order and Service Management 7.2.2 (OSM), a major component of the project, deals with complete order management life cycle
- A number of legacy systems are integrated with OSM, in which OSM manages all the systems through custom integration
- Siebel Product to BRM Plan mapping is custom made and done using Java and WebServices
- The Role includes
- Requirement gathering, which includes design and implementations approach
- Creating BRM Product mapping tool using Java and WebService for identifying BRM plans and deals from Siebel Products
- Designing the solution for the introduction of new external fulfillment system
- Providing solutions to implement certain functionalities in OSM
- Designing customizations of few OSM entities due to customer specific requirements
- Writing OSM functional and interface specific document, and technical design document
- Writing XQuery for Automation plugins and Java code for BRM product mapping tool
- Providing knowledge share to the team members
- Installing OSM in production environment in High Availability mode
- OSM OOB implementation based on customer requirements
- Role : Designing, Development, Implementation
- Environment, XQuery, XSLT
- Database - Oracle 11g
- Weblogic - WebLogic 11g
Consultant
Capgemini India Pvt. Ltd, SaskTel
11.2014 - 10.2015
Senior Developer
Ampliosys Technologies Inc, CableCom
03.2014 - 11.2014
CableCom, Ampliosys Technologies Inc
03.2014 - 11.2014
- Design Studio, WebLogic 11g
- Description: Order Management, a part of this project deals with complete order management life cycle of telecommunication products
- It is developed using Oracle Communications product – Oracle Order and Service Management 7.2.2 (OSM)
- It communicates with other downstream applications for required Order Processing
- Out of the box Oracle Order to Cash solution is being implemented for few of the products
- As a part of enterprise services, OSM is being used to orchestrate orders for network related services
- The Role includes
- Developing WebServices for implementing adapter for placing requests from existing system to OSM
- Writing XQuery for OSM automation plugins
- Designing process workflows
- Writing MDBs
- Providing solutions to implement certain functionalities in OSM
- Installing OSM in production environment in High Availability mode
- Designing the solution over OOB functionalities with a view of respecting RODOD compliance
- Designing the customizations that will be required over and above OOB PIP due to customer specific requirements
- Writing OSM component functional and technical design document
- Role : Designing, Development, Implementation
- Environment, XSLT
- Database - Oracle 11g
- Weblogic - WebLogic 11g
Executive
Vodafone Shared Services India Pvt. Ltd
12.2013 - 02.2014
Service Provisioning
Vodafone Shared Services India Ltd
12.2013 - 02.2014
- Technologies: Comptel Instant Link v5.13 & 7.3, Amdocs Clarify v12.5, Comptel Eventlink v6.1, EAI, Intelligent Network, Autosys
- Description: Worked in Service Provisioning domain, in which the role is to provide L2 support for complete provisioning processes, which includes handling of Order management, Middleware, Provisioning, Intelligent Network, Interface networks and few other upstream applications
- The goal is to provide first level of support, which incorporates service fulfillment, service assurance, interface handling, complete ownership of the applications, and first level of troubleshooting, monitoring and analysis
- The other role includes
- Involved in Knowledge acquisition and Knowledge transfer, during the transition phase of the project
- Design Document preparation, which consisting of order flow, interface linking
- System Appreciation Document (SAD) and System Operation (SOP) Document preparation
- Interacting with the previous Service Provider (HP), to understand the process and flow, and documenting the same
- Enabling knowledge sharing among the team
- Role : Service Provisioning
- Environment
- Oracle Solaris v, AIX v6.1, Comptel Instant link, EAI interface, Comptel Event link
- HTML, Unix Script standards and Java Script standards
ASAP
09.2011 - 11.2013
- (MetaSolv) v4.3.2, WebLogic 11g, SORDS, TOAD, OCA, Oracle 11g
- Description: Oracle Automated Service Activation Program (ASAP) formerly known as Metasolv Automated Service Activation Program (ASAP) is an application for provisioning network elements
- It deals with work orders (service requests) and the protocols for the elements to be provisioned
- ASAP routes requests to destination network elements and executes the corresponding script on the endpoint network element
- We, as a part of Provisioning Team are responsible for automating the provisioning system of Vodafone, and provision various services for the Vodafone end users using Automatic Service Activation Program (ASAP)
- Used Oracle 11g as database and BEA WebLogic server for deployment of web application
- The goal of this project is to Implement and Test the interface with Internal and external upstream, downstream interface
- The Role includes
- Performed OSS testing for Provisioning module with External Interfaces
- Interacting with client (Vodafone) to understand and suggest new business requirements and implementing them
- Used International Subscriber Administration and Control (ISAAC) application as the number management and provisioning tool for MVNOs (Crazy Johns, Macquarie, etc.)
- Performed mapping between CSDL & ASDL after verifying from XML document
- To collect the requirement for activating various services
- Integrating OM system with ASAP system by SRT cartridge
- Responsible for requirement gathering
- Assisted in creating SOP, Issue Resolution Tracker for Provisioning
- Checking request and response queues in BEA Weblogic
- Work order dumps, JNEP and SARM logs are diagnosed to check the status of work orders
- Activating various services to the customers like LTE (4G), GPRS, VAS, WAP and MMS
- Involved in Application automations and Dashboard presentation
- Proficient in creating test scenario and requirement traceability and verification matrices to ensure complete and exhaustive test coverage
- An effective communicator with analytical, inter-personal, presentation skills, training & guiding team members and enabling knowledge sharing among the team
- Trouble shooting through logs
- Resolving the issues faced during the operations in Provisioning module
- Role : Service Fulfillment - Design & Development
- Environment
- Metasolv ASAP, Metasolv Studio1.0.1, OCA Client, Toad, BEA WebLogic, SQL-Developer, ISAAC
- XML, HTML, Unix Script standards and Java Script standards, Database - Oracle 11g
- Weblogic - Weblogic 11g
Software Engineer
Tech Mahindra Ltd, Vodafone Hutchinson Australia, VHA
04.2011 - 11.2013
Education
B.E - Electrical and Electronics Engineering
Anna University
01.2005 - 04.2009
Master of Science - Data Science
Liverpool John Moores University
Liverpool, UK 02.2021 - 11.2022
Skills
Technical SkillsProgramming SkillsCore Java, SQL, PL/SQL, CTelecom Products : Oracle Order and Service Management(OSM) 7xx, MetaSolv ASAP, ISAAC, SORDS, KI Encryption Application Tool, VSS2Servers & Database : Weblogic Application Server 12, MySql Community Server 5x, Oracle 11g & 12COperating system : Windows, Linux, Unix, OpenVMSScripting Languages : ANT, Shell Scripting, OpenVMS ScriptingApplication Server Tool : BEA Weblogic, Toad, PL SQL Developer, OCAWeb Technologies : XML, HTML, JavaScriptIDE : Eclipse, Design StudioDomain Knowledge: Telecom – Order & Service Management, Inventory Management, Provisioning, Billing, CRM, Mediation, Service Management, Number Management System, Mobile Number Portability
Additional Information
- of IT experience in Design, Development, Configuration and Solution. Designing and Developing OSS solutions for Batelco, SaskTel, CableCom and Vodafone Hutchinson Australia clients. Worked on Oracle OSM and ASAP. Possess OSS/BSS domain knowledge and expertise in Service Fulfillment (RODOD & RSDOD). Have good knowledge of ITIL Processes. Solution Concept to Execution: Unique competency in translating business issues into customer solutions including opportunity identification, requirements analysis and gathering, software development management, delivery and support. Received ‘Valuable Team Player’ Award from Tech Mahindra. Excellent organizer with Solid Planning and Problem-solving Skills. Capable of working independently and as well as a part of a team. Possess very good communication and interpersonal skills. Self-motivated, quick learner, zealous, and diligent.
Timeline
Master of Science - Data Science
Liverpool John Moores University
02.2021 - 11.2022
Technical Lead
Wipro Info Tech, Batelco
10.2015 - Current
Capgemini India Pvt Ltd
11.2014 - Current
Consultant
Capgemini India Pvt. Ltd, SaskTel
11.2014 - 10.2015
Senior Developer
Ampliosys Technologies Inc, CableCom
03.2014 - 11.2014
CableCom, Ampliosys Technologies Inc
03.2014 - 11.2014
Executive
Vodafone Shared Services India Pvt. Ltd
12.2013 - 02.2014
Service Provisioning
Vodafone Shared Services India Ltd
12.2013 - 02.2014
ASAP
09.2011 - 11.2013
Software Engineer
Tech Mahindra Ltd, Vodafone Hutchinson Australia, VHA
04.2011 - 11.2013
B.E - Electrical and Electronics Engineering
Anna University
01.2005 - 04.2009
Vodafone Hutchinson Australia, Tech Mahindra Pvt. Ltd