Product manager - Bill payments
NPCI
Mumbai, Maharashtra
07.2020 - Current
- Design and implemented two click payments bill payments for the end user which generated 2.7M additional volumes monthly.
- Identified the gaps in existing microservices and led the design of new set of microservices across engineering and design resulting in simple, intuitive and consistent adoption for the clients.
- Performed cohort analysis and introduced gamification for high volume customers which led to an increase by 0.8M volumes quarterly.
- Optimized the operation process with help of AI/ML technology which further reduced the client onboarding -to- Go live TAT by almost 70%.
- Introduced a community platform tool to drive stronger collaboration,engagement amongst clients.