Vivek Khairnar
Product Manager
Mumbai
Summary
Product Manager with 8+ years of experience, turning "What if?" into "Ta-da!" across payments and CRM domains.Always eager to learn about industry trends and new technology to stay ahead of the competition and create innovative products.
Overview
8
8
years of professional experience
Work History
Product Manager (Restaurant Magician )
Delivery Hero
Remote
11.2021 - Current
- Simplified dine-in ordering journey with CRM-powered payments & turning customers into a revenue source
- Integrated 3rd-party CRM loyalty into QR ordering, converting 10M GMV to paid and 7M from new merchants, boosting monthly revenue by 85K SGD.
- Introduced a post-payment solution, converting 7M monthly into paid transactions and discovering an extra 4M, contributing 55K SGD monthly revenue
- Rolled out a comprehensive voucher system along with communication channels like WhatsApp, Email, and SMS. Crafted campaigns based on dynamic minimum order values, resulting in an uplift in 5% boost in Average Basket Value.
- Build an omnichannel loyalty platform spanning QR ordering, Kiosks, payment terminals, and POS, while also pioneering a new revenue stream. Curious?
Product Manager (Bharat Bill Pay)
NPCI
Mumbai
07.2020 - 11.2021
- Launched ClickPay, simplifying the customer's bill-paying journey while turning onus into offus heroes by streaming transaction through NPCI switch
- Teamed up with 2 major COUs and 20+ billers for the ClickPay integration, achieving a magical 1M increase in GMV within a mere 5 months.
- Ever heard of turning days into hours? Well, that's what I did with Biller onboarding for BOU.
Associate Product Manager
Yes Bank
Mumbai
12.2018 - 06.2019
- Led the UPI integration with external merchants, that contributed 40% of nationwide UPI transactions through Bank.
- Managed the integration of new merchants for domestic money transfers, contributing to a monthly revenue of 2 Crores.
- Designed a centralized System of records for the payment system, streamlining operations and automating RBI reporting for DMT & AEPS transactions, cutting down operational overheads.
Software Test Engineer
SmartStream Technologies
Mumbai
10.2017 - 12.2018
- Worked on web-based tools to automate a critical Collateral Management application for a major investment banks
- Collaborated closely with business teams to gather requirements and executed the QA process, blending roles as a QA specialist & business analyst.
Functional Analyst
HDFC BANK
Mumbai
07.2015 - 04.2017
- Led the integration of the newly launched UPI with the bank's PayZapp app, marking the bank's very first UPI integration.
- Despite significant changes and being the first UPI service exposed by NPCI, the integration was flawlessly delivered without major bugs in production.
Education
Bachelor of Science - Electronics And Communications Engineering
09.2010 - 07.2014
MBA - Marketing
07.2020 - 11.2022
Skills
Rest API Design
Jira, Atlassian
Scrum Framework
Data analysis
User-centered Design
Cross-functional collaboration
Product Marketing
Timeline
Product Manager (Restaurant Magician ) - Delivery Hero
11.2021 - Current
Product Manager (Bharat Bill Pay) - NPCI
07.2020 - 11.2021
S P Jain School of Global Management - MBA, Marketing
07.2020 - 11.2022
Associate Product Manager - Yes Bank
12.2018 - 06.2019
Software Test Engineer - SmartStream Technologies
10.2017 - 12.2018
Functional Analyst - HDFC BANK
07.2015 - 04.2017
University of Pune - Bachelor of Science, Electronics And Communications Engineering
09.2010 - 07.2014
Hobbies
I'm a water-loving swimmer & an avid jogger.