Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Vivek Khairnar

Vivek Khairnar

Mumbai

Summary

Product Manager with 8+ years of experience, across payments | e-commerce|Loyalty domains.Eager to learn about industry trends and new technology to stay ahead of the competition and create innovative products.

Overview

9
9
years of professional experience

Work History

Product Manager

Delivery Hero
Remote
11.2021 - Current
  • Introduced a digital promotions engine, enabling merchants to boost sales through targeted coupons for next-order, new customer redemptions, and happy hour campaigns. Achieved the adoption of 400 merchants within the first 6 months.
  • Implemented dynamic MOV for coupons, increasing in-store AOV by 5% based on customer behavior.
  • Developed a communication medium via emails, WhatsApp, and SMS to promote and remind customers about promotions effectively.
  • Implemented an automated one-click marketing campaign platform utilizing historical data, contributing to a 2% increase in customer conversions.
  • Integrated with CRM partners like Ascentis and Redcat to enhance ordering platform and build new partnerships.
  • Designed and launched a highly rated loyalty app for Coffee Bean & Tea Leaf, achieving the highest app rating in Singapore for the first two weeks with a user base of 120k.

Product Mana

NPCI
Mumbai
06.2020 - 11.2021
  • Launched ClickPay, simplifying the customer's bill-paying journey while turning onus into offus by streaming transaction through NPCI switch
  • Teamed up with 2 major COUs and 20+ billers for the ClickPay integration, achieving a magical 1M increase in GMV within a mere 5 months.
  • Ever heard of turning days into hours? Well, that's what I did with Biller onboarding for BOU.

Associate Product

Yes Bank
Mumbai
12.2018 - 06.2020
  • Led the UPI integration with external merchants, that contributed 40% of nationwide UPI transactions through Bank.
  • Managed the integration of new merchants for domestic money transfers, contributing to a monthly revenue of 2 Crores.
  • Designed a centralized System of records for the payment system, streamlining operations and automating RBI reporting for DMT & AEPS transactions, cutting operational overheads.

Software Test Engineer

SmartStream Technologies
Mumbai
10.2017 - 12.2018
  • Worked on web-based tools to automate a critical Collateral Management application for a major investment banks
  • Collaborated closely with business teams to gather requirements and executed the QA process, blending roles as a QA specialist & business analyst.

Functional Analyst

HDFC Bank
Mumbai
07.2015 - 04.2017
  • Led the integration of the newly launched UPI with the bank's PayZapp app, marking the bank's very first UPI integration.
  • Despite significant changes and being the first UPI service exposed by NPCI, the integration was flawlessly delivered without major bugs in production.

Education

MBA - Marketing

S P Jain School of Global Management
India
11-2022

Bachelor of Science - Electrical, Electronics And Communications Engineering

Pune University
Pune
08-2014

Skills

  • Rest API Design
  • Python Scripting
  • ROI analysis
  • Scrum Framework
  • Jira, Atlassian
  • PRD use case
  • Braze CRM

Hobbies

  • I'm a swimmer & an avid jogger.

Timeline

Product Manager

Delivery Hero
11.2021 - Current

Product Mana

NPCI
06.2020 - 11.2021

Associate Product

Yes Bank
12.2018 - 06.2020

Software Test Engineer

SmartStream Technologies
10.2017 - 12.2018

Functional Analyst

HDFC Bank
07.2015 - 04.2017

MBA - Marketing

S P Jain School of Global Management

Bachelor of Science - Electrical, Electronics And Communications Engineering

Pune University

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Vivek Khairnar