Vivek Kumar
Senior Human Resources Professional
Chennai,TN
Summary
Human resource professional (SHRM Member) with 17+ years of experience and having the expertise in managing Compensation & Benefits, HR operations, Payroll, HR tool Automation, HR offshoring, Performance Management, Statutory Audits & Compliance, HR Analytics, Employee Engagement. Expert proficiency in conceptualization, designing and deployment of large complex enterprise wide HR processes, Strategy for Mass & Lateral Recruitment and Talent Engagement
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Associate Director
RealFoundations
Chennai, Tamil Nadu
12.2014 - Current
- Strategic Organic Growth Leader by growing the People Services function for RealFoundations India from its inception in 2014 to 300+ strong workforce in less than 2 years’ time.
- Developed & Driven HR structures, employee & management driven policies.
- Designed payroll functions, statutory & regulatory compliances, benefits administration, employee engagement initiatives, learning & development programs.
- Launched Talent development programs to articulate "Shape Your Career" of Employee Proposition.
- Partner with Business heads to build the Talent & HR strategy for India.
- Built RealFoundations Talent Acquisition vertical that has hired over 100 people in 3 months including service line leads.
- Designed the Learning & Development team under the LMS365 ecosystem and spearheaded programs like process trainings, soft skills, leadership and certifications in consultation with Operations Team.
- Conceptualize & implement Organized Performance Management Process to mirror performance in line with business objectives.
- Maintaining Human Resource Information System along with annual budget & wage reviews.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
Manager
NGA Human Resources
Kochi, Kerala
12.2012 - 12.2014
- Responsible and accountable for setting up the operations functions under the Shared Services vertical in NGA.
- Evaluate high risk escalations, identifying new opportunities outside the current scope, determine potential financial and legal impacts to NGA, clients and client employees, and independently recommends the appropriate course(s) of action to be taken by NGA to minimize adverse impacts.
- FTE forecasting & budgeting for the FY with 10% improvement in FTE on baselines.
- Managing close relationships with off-shore teams supporting HR functions (On boarding, EE life cycle, Addressing HRBP requests, Payroll processing & Benefits admin).
- Recommendation of new scope of businesses & converting them into Statement of Work (SOW).
- Serves as a member of the quality team and recommends innovative solutions to enhance service delivery among the regional payroll teams.
- Assures compliance with Service Level Agreements (SLAs) and monitors compliance with contractual provisions in partnership with executive management.
- Determines resource planning in accordance with the workload, deadlines and change requests.
- Manages and monitors overall operational performance including root cause analysis, trend analysis and other metrics.
- Recommends continuous improvement projects that enhance timely, responsive, accurate and well controlled service delivery and customer satisfaction ratings.
- Provides functional and technical expertise to support the Local and Global Service Delivery Managers.
- Lead the HR strategy for the Global Modeling Operations across delivery centers.
Team Manager
RR DONNELLEY GLOBAL OUTSOURCE PVT LTD
Trivandrum, Kerala
07.2007 - 07.2011
- Managed the HR Business Partner function for employees’ business unit and engaged with the leadership team in the development and execution of business and HR strategies through employee engagement activities.
- Partnered with the business leaders and employees to understand their pain points, aspirations and grievances.
- Designed appropriate employee engagement/ development interventions and promoted a performance driven and career oriented culture.
- Developed talent strategies, reward & recognition programs, employee satisfaction surveys, employee/ employer branding initiatives to enhance employee retention.
- Designed the workforce plans by reviewing the project pipelines, market demands, mapping the skills gaps and developing budgets for recruitment planning.
- Managed the global rollout of the annual & mid-year performance appraisal process across focusing on the achievement of business goals, attainment of requisite skills & competencies and execution of the individual development plans.
- Reviewed the compensation & benefits structure and conducted moderation and normalization of salary scales.
- Identified organization wide individual learning initiatives that focus on employee development ensuring measurability, consistency & effectiveness across the business unit.
- Designed career development plans for critical roles through conducting assessment centers and leadership & management development programs.
- Designed the analytics solution (SAP Business Objects) linking the KPIs and metrics across all functional areas - delivering 80% time saving on report development & information consolidation, improved people management decisions and optimized workforce costs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Customer Service Associate
ALLIANZ CORNHILL INFORMATION SERVICES
Trivandrum, Kerala
05.2004 - 06.2007
- To meet the sales targets, customer services quality and productivity standards at all times to meet the SLA& to provide the customer with information relevant to their enquiry, document & record facts.
- As a Subject Matter Expert with roles of New Hire Training, Knowledge Management, Coaching & feedback & fast track learning curve.
- To meet the sales targets, customer services quality and productivity standards at all times to meet the SLA& to provide the customer with information relevant to their enquiry, document & record facts.
Food & Beverage Supervisor
TAJ GARDEN RETREAT
Trivandrum, Kerala
08.2003 - 04.2004
- To assist in the management of the outcomes of monthly Customer Reviews, linking these to changes in procedure and team training.
- To promote a customer focused culture within TAJ by example and by encouraging in house training of all team members through an agreed training plan.
- To ensure the use of current Standard Operation Procedures by all team members within the department.
Food & Beverage Assistant
THE OBEROI UDAIVILAS
Udaipur, Rajasthan
09.2002 - 07.2003
- Provided front line service with direct guest contacts attending their needs & delivering them adhering to the operating standards.
- Responsible for the smooth functioning of the allotted section, meeting standard operating procedures.
- Accountable for billing & cashiering procedure for a particular shift.
- To develop a sense of multi-skilling & multitasking, ready to accept changes & to provide handled customer queries and resolved problems.
Education
MBA - HR
Manipal University
Manipal 12.2006 - 12.2008
Hotel Management - Hotel Management
Institute of Hotel Management
Trivandrum 07.1999 - 07.2002
Skills
Organizational Growth & Change
Strategic HR
Talent Management & Development
Talent Aquisition
Performance Management
Accomplishments
- Active participant on SHRM, HR Talent Talks & Strategic Leadership Forums.
- Master’s in Business Administration (MBA) from Manipal University.
- Underwent Six Sigma Green Belt from Indian Statistical Institute, Bangalore.
- Driven Programs Train the Trainer, STAR, and MDP.
- Soft Skills Training Program with KARROX Technologies.
- National Council for Hotel Management & Catering Technology, New Delhi,.
- 3 year Programme in Hotel Management (College Topper 2002).
Certification
Six Sigma Green Belt
Timeline
Associate Director
RealFoundations
12.2014 - Current
Manager
NGA Human Resources
12.2012 - 12.2014
Six Sigma Green Belt
07-2009
Team Manager
RR DONNELLEY GLOBAL OUTSOURCE PVT LTD
07.2007 - 07.2011
MBA - HR
Manipal University
12.2006 - 12.2008
Customer Service Associate
ALLIANZ CORNHILL INFORMATION SERVICES
05.2004 - 06.2007
Food & Beverage Supervisor
TAJ GARDEN RETREAT
08.2003 - 04.2004
Food & Beverage Assistant
THE OBEROI UDAIVILAS
09.2002 - 07.2003
Hotel Management - Hotel Management
Institute of Hotel Management
07.1999 - 07.2002