VIVEK KUMAR
WORKSHOP MANAGER (AUTOMOBILES) MS PIN 769394
MUZAFFARNAGAR
Summary
Experienced Workshop Manager with over 10 years of expertise in developing automotive repair methodologies. Comprehensive understanding of engine diagnostics, electrical units, suspension, brakes, and transmissions. Strong customer service skills, adept at anticipating customer needs and resolving issues. Committed to ensuring smooth operations and keeping employees focused on producing high-quality work. Well-versed in inventory, project, and team management. Exceptional communication and relationship management abilities.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Workshop Manager
Tanya Automobiles Pvt Ltd
06.2023 - Current
- Job Card Open through tab and computer, closing, billing, related to whole work
- All job card open through Mtab and done ,DIY, ocas,smart eye,
- focus on digitally parameters like hyperlocal leads,bot smr,smart pick up
- All reporting maintain of customer care department on daily basis
- Mentored junior staff members, fostering professional growth and skill development.
- Identified areas in need of improvement and developed plans to correct problems.
- Join daily morning meeting with service advisors & whole workshop staff discuss the work shop low Point and how to increase to work shop load
- Focus on load increase activity priority on customer satisfaction
- Attending customer vehicle complaint and resolve 48 hours
- Attending on Head office complaint and resolve 48 hours
- Customer home visit
- All break down vehicle attending and resolved the complaint
- PSF, SMR, Booking Punching
- To well preferred in CCMS(Customer Complain Management System) Talisman System
- Instant Feedback punching
- Customer lounge feedback punching
- Internal CSI generate and punching
- Maintain on NPS Every month
- D2S maintain and close complaint with supporting document within 48 hours
- Free Service retention
- Free Service Coupon Claim Generate
- Warranty claim generate and monitoring
- FTIR generate
- Upload technical issue in DMS
- All workshop reporting maintain in Excel Sheet and report to GM & CEO Sir
- NPS monitoring and will high score
- BSC Parameters monitoring and take corrective action according to plan
AWM
Radha Govind Automobiles Pvt Ltd
04.2022 - 05.2023
AWM
Tata Midas Motors
01.2020 - 02.2021
Customer Care Manager
Shakambhari Automobiles (P) Ltd.
05.2018 - 06.2020
Service Advisor
Dream Hundai
10.2017 - 03.2018
Customer Care Manager
Rohan Motors (P) Ltd.
07.2016 - 09.2017
Customer Care Manager
Radha Govind Automobiles (P) Ltd.
05.2015 - 06.2016
Asstt. Customer Care Manager
Radha Govind Automobiles (P) Ltd.
08.2014 - 04.2015
Customer Care Executive
Radha Govind Automobiles (P) Ltd.
02.2014 - 07.2014
Education
B.A. -
CCS University
Polytechnic Diploma - Automobile Engineering
U.P. Technical Board
Intermediate - undefined
U.P. Board
High School - undefined
U.P. Board
Skills
Workshop organization
Scheduling and planning
Maintenance management
Equipment troubleshooting
Repairs
Decision-making
Relationship building
Teamwork and collaboration
Analytical skills
Service planning
Problem-solving abilities
Team building
Data analysis
Reliability
Organizational skills
Staff training
Teamwork
Staff supervision
Accomplishments
- Best CCM (Service) Award given by MSIL (N-1) Area Office, Dehradun
- Achieve the targets (Service Load Growth)
- NPS Improvement & CC/10k <=5
- Labour and parts growth maintain & other target achieve
- Winning of Maruti service incentives schemes
Extra-Curricular Activities
Good Interpersonal behaviour skills & round the Clock working ability Good Communication skill in English & Hindi Good Computer knowledge Good Customer Handling & judge Priority of customer satisfaction
Computer Knowledge
Basic, Internet, Windows XP, Windows 10, DCA (diploma in computer application)
Mobile Numbers
- +91-8191085866
- +91-8171281518
Training
- Customer Care Manager Training, 09/2015, 4 days, Maruti Training Center, Gurgaon, Haryana
- Basic Training, 01/2017, 8 days, Maruti Training Center, Gurgaon, Haryana
- SMR Training, 11/2018, 3 days, Maruti Suzuki Regional Office, Dehradun
- SMR Training, 03/2019, 3 days, Maruti Suzuki Nexa Showroom, Roorkee (Haridwar)
- Basic training of Service Advisor, 03/2019, 3 days, Tata Motors, Lucknow
- Level 1st Training complete as a Evaluator, 07/2021
- Level 2nd Training Complete as a Evaluator, 09/2021
- All course complete on I-Learn App as Evaluator, 2022
- Nexa Process Training Complete, 2022, Radha Govind Automobiles Pvt Ltd, Muzaffarnagar
- CRM 3.0 Training Complete, 2022, Radha Govind Automobiles Pvt Ltd, Muzaffarnagar
- Workshop operation process training, 12/2023, Lucknow
- All course complete on i learn as workshop manager 2025
Disclaimer
I HERE BY DECLARE THAT THE DETAILS MENTIONED ABOVE ARE TRUE TO THE BEST OF MY KNOWLEDGE & BELIEF.
Personal Information
- Father's Name: Mr RAJKUMAR
- Date of Birth: 11/10/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Workshop Manager
Tanya Automobiles Pvt Ltd
06.2023 - Current
AWM
Radha Govind Automobiles Pvt Ltd
04.2022 - 05.2023
AWM
Tata Midas Motors
01.2020 - 02.2021
Customer Care Manager
Shakambhari Automobiles (P) Ltd.
05.2018 - 06.2020
Service Advisor
Dream Hundai
10.2017 - 03.2018
Customer Care Manager
Rohan Motors (P) Ltd.
07.2016 - 09.2017
Customer Care Manager
Radha Govind Automobiles (P) Ltd.
05.2015 - 06.2016
Asstt. Customer Care Manager
Radha Govind Automobiles (P) Ltd.
08.2014 - 04.2015
Customer Care Executive
Radha Govind Automobiles (P) Ltd.
02.2014 - 07.2014
Polytechnic Diploma - Automobile Engineering
U.P. Technical Board
Intermediate - undefined
U.P. Board
High School - undefined
U.P. Board
B.A. -
CCS University
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