Vivek Kumar
Noida
Summary
Experienced APM consulting professional with proven success implementing, supporting, and configuring AppDynamics for multiple clients, such as Indigo, MaxBupa, Airtel, Citibank, the Cognizant internal application team, PepsiCo, IAF, etc. Seeking new opportunities and challenges wherein I can use my expertise and learn new things.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Specialist
HCLTech
Noida
06.2024 - Current
- Working for PepsiCo and enabling the APM for the applications, notifying the teams in case of any issues.
- Enabling the teams for AppDynamics and derive the value out of it.
Tech Lead
Cognizant Technology Solutions
Gurgaon
02.2023 - 06.2024
- I worked as an AppDynamics Performance Analyst, Implementor, and Administrator.
- Working as an APM (Application Performance Management) consultant, I helped the Cognizant internal monitoring team in the SaaS migration from an on-prem setup and completed the post-onboarding activities, such as BT fine-tuning, alerting, dashboarding, and incident creation on the ticketing tool (SNow).
- I worked closely with the CTS internal teams (App team, DB team, and infra team) to help them gain better insights and visibility of their applications, DB, and infra.
- Monitored system performance, identifying and addressing bottlenecks to maintain optimal operation.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical consultant (APM)
Gateway Software Solutions Pvt Ltd
09.2019 - 02.2023
- I worked as AppDynamics Performance Analyst, Implementor and Administrator
- Working as APM (application performance management) consultant, I implemented, supported, and configured AppDynamics for multiple clients like airlines, telecom, insurer, and banks
- I worked closely with the clients to help them gain better insights and visibility of their Applications, DB, and Infra
Education
Computer Science And Engineering
Lovely Professional University
Jalandhar06-2019
Skills
- Application performance management
- AppDynamics configuration
- Incident management
- Basic Java
- Basic DSA
- HTML
Certification
Cisco Black Belt training, AppDynamics pre-sales stage 1 FY22, is a self-paced learning program for AppDynamics performance analysts
Projects
- Indigo - Platform installation, agent installation, dashboarding, alerting and reporting, analytics, custom monitoring (file, URL, logs, etc.), templates creation, EUM, DB, servers monitoring, BMC integration, application/DB/infra/business support.
- Airtel - Upgradation of the existing setup of the whole AppDynamics platform.
- Citi Bank, Titan and MaxBupa - application support
- IAF: Appd platform services installation and agent installation.
- CTS: Migration, Application/DB/infra/Business team support, alerting and dashboarding, analytics, EUM, synthetic, SNoW integration, Custom actions etc.
- PepsiCo : APM and alerting, Incident creation (SNoW).
Languages
- HINDI
- English
Accomplishments
- Received recognition and appreciation from the higher management of CTS for migrating the whole monitoring setup (Non Prod and Prod) to SaaS from on-prem within 30 days there is blog published in CTS for this.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Specialist
HCLTech
06.2024 - Current
Tech Lead
Cognizant Technology Solutions
02.2023 - 06.2024
Technical consultant (APM)
Gateway Software Solutions Pvt Ltd
09.2019 - 02.2023
Computer Science And Engineering
Lovely Professional University
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