Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivek Kumar

Bangalore

Summary

Salesforce QA Analyst with 9 years of IT Industry experience with diverse roles in Software Quality Assurance, STLC, and comprehensive software testing in the Hospitality and Life Science domains. Proficiency in SFDC administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, workflows, validation rules, reports, dashboards, custom formula fields, relationships, field dependencies, the approval process for automated alerts and field updates as per application requirements. Expertise in developing comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to deliver high-quality Salesforce solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Consultant

Fujitsu Consulting India
12.2021 - Current
  • Working single handedly on requirements and user stories for ASEAN and Oceania region (Aus and NZ) and completing the successful testing of each release.
  • Responsible for data validation, functional, regression testing as part of ASEAN-Oceania migration project.
  • Handling various salesforce modules like Lead conversion, Account creation, Opportunity management, Bid review request, Opportunity approval.
  • Validating workflow rules, approval processes, and validation rules, formula fields, custom fields, and objects.
  • Analyzing Business requirements and solution specification documents to design Test cases, Test scripts.
  • Creating and executing 150+ test cases per release.
  • Working on Formula fields, validation rules, custom fields and objects, standard fields and objects, data import, and export using Apex data loader.
  • Created comprehensive documentation detailing functional specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices.
  • Uploading data to the Salesforce application using tools - Data Loader, and Salesforce Inspector
  • Performed automation testing using the automation tool - AccelQ
  • Performed API testing using the Postman tool
  • Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
  • Developing comprehensive test plans to ensure thorough evaluation of system performance and functionality.
  • Identifying critical bugs through thorough testing processes, enhancing overall product performance.

Test Engineering Senior Analyst

Accenture
02.2017 - 12.2021
  • Worked on the Interact application which is set up on both the Salesforce platform and Veeva platform which is used as a medium for communicating with HCPs (Health care professionals) and HCOs (Health care organizations) about medicines/drugs.
  • Validated Data security and sharing rules in Salesforce.
  • Tested Users, Profiles, Role hierarchies, and Permission sets as per user profile and public group.
  • Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, field validations, and access to the user based on the defined profile
  • Validated workflow rules, approval processes, validation rules, formula fields, custom fields, and objects.
  • Led meetings like Stand up, Retro, and Grooming.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Automated CRM scripts using the Worksoft Automation tool.
  • Worked on various Veeva CRM modules like Interaction, Event Management, MCCP, Medical inquiries, Engage, CLM, Approved Email, Territory Management, etc
  • Tested CRM application integration with systems like Lanyon, Ariba, and Cvent.
  • Ensured robust test coverage through requirement traceability, RTM creation, and test closure reports.
  • Established myself as an SME, Scrum Master, and leading CRM offshore testing team.
  • Led Lightning Implementation project for regions - US, LATAM, CA, APAC, EMEA, JAPAN

Test Engineering Analyst

Accenture
01.2016 - 02.2017
  • Worked single-handedly on the IAM application and completed the successful testing of each release.
  • Worked on various other applications like StarwoodOne, and SAP-HR.
  • Worked on around 20-25 user stories and created and executed 200+ test cases per release.
  • Prepared RTM and Test closure memo after every testing.
  • Analyzed Business requirements and solution specification documents to design Test Plans, Test cases. Contribution to Test Plan Documentation and coordinating execution of test scripts with Project managers, Test leads, and Development managers.
  • Performed functional testing, regression testing, Smoke Testing, SAP testing, and Webservice Testing.
  • Organized Test Plan during the initial phase of the project, prepared test scripts, executed test cases, and recorded results in ALM.
  • Automated IAM regression scripts using the automation tool Selenium.

Education

B.E - Electronics and Control

Sathyabama University
04.2015

Skills

  • Testing: Functional, Regression, UAT, API (Postman), Automation (AccelQ, Selenium, Worksoft), Web Services, SAP Testing
  • Salesforce CRM: Sales Cloud, Service Cloud, Lightning, Classic, Apex Data Loader, Salesforce Inspector
  • QA Tools: JIRA, HP ALM, Worksoft, VersionOne, TestNG
  • Processes: Agile Scrum, SDLC, STLC, Defect Management, RTM, Test Closure
  • Platforms: Veeva CRM, Glovia OM, SAP, IAM
  • Data Handling: Data Import/Export, Data Validation, Custom Objects, Workflows, Approval Processes

Certification

  • Salesforce Certified Administrator
  • Salesforce Associate
  • Platform App Builder
  • Salesforce AI Associate
  • Glovia OM Consultant

Timeline

Technical Consultant

Fujitsu Consulting India
12.2021 - Current

Test Engineering Senior Analyst

Accenture
02.2017 - 12.2021

Test Engineering Analyst

Accenture
01.2016 - 02.2017

B.E - Electronics and Control

Sathyabama University

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