VIVEK kumar
Patna
Summary
Dynamic Guest Service Associate with a proven track record at JAYPEE RESIDENCY MANOR, excelling in room service coordination and customer relationship management. Demonstrated expertise in food safety compliance and billing accuracy, ensuring exceptional guest experiences. Committed to attention to detail and enhancing service quality through effective communication and menu knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Associate
JAYPEE RESIDENCY MANOR
MUSSOORIE
07.2024 - Current
- Delivered room service for 10 months, greeting guests promptly and courteously.
- Accurately processed room service orders and coordinated with kitchen staff for timely delivery.
- Ensured proper meal setup and presentation in guest rooms while monitoring cleanliness.
- Resolved guest inquiries and issues related to room dining efficiently.
- Maintained knowledge of menu items, providing recommendations to enhance guest experience.
- Managed reservations and organized seating plans in fine dining restaurant.
- Coordinated with kitchen staff to ensure efficient food service and compliance with health regulations.
- Handled payments and billing accurately, ensuring discretion during transactions.
Trainee
Le Meridien
New Delhi
12.2022 - 04.2023
- I completed training in all four basic departments, such as Food and Beverage Production, Food and Beverage Service, Housekeeping, and Front Office.
- I learned all basic operational activities, such as FIFO, stock taking, walk-in setup, bulk cooking in kitchen departments, and other departments. I learned the room service process and guest relations.
- In housekeeping, bed making, bathroom cleaning, vacuuming, mirror cleaning, and dusting, etc. And lastly, I worked in the front office, where I learned about C-Form, luggage handling, paging, guest check-in and check-out data updating, and room booking or reservation, etc.
Education
bachelor of science - Hotel and Hospitality administration
iHM PUSA
NEW DELHI01.2024
intermediate -
S.R.P.S. INTERMEDIATE HIGH SCHOOL
PATNA, BIHAR01.2019
matriculation -
s. RAZA high school
patna, bihar01.2017
Skills
- Room service coordination
- Menu knowledge
- Food safety compliance
- Billing accuracy
- Customer relationship management
- Attention to detail
Personal Information
Date of Birth: 12/01/02
Affiliations
- playing cricket
- drawing arts
Accomplishments
- ATTEND G20 SUMMIT AT PRAGATI MAIDAN.
Certification
- MONIN BEVERAGE CERTIFICATE
Languages Known
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Guest Service Associate
JAYPEE RESIDENCY MANOR
07.2024 - Current
Trainee
Le Meridien
12.2022 - 04.2023
bachelor of science - Hotel and Hospitality administration
iHM PUSA
intermediate -
S.R.P.S. INTERMEDIATE HIGH SCHOOL
matriculation -
s. RAZA high school
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