Vivek Kumar
Gurgaon
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
6
6
years of professional experience
Work History
Assistant Manager
LHA London Ltd
LONDON
11.2023 - 08.2025
- Assisted team in daily operational tasks and customer service interactions.
- Managed inventory records and organized stock within the facility.
- Supported staff training on company policies and procedures for new hires.
- Maintained cleanliness and organization of work areas for safety compliance.
- Handled customer inquiries and resolved issues with professionalism and care.
- Utilized point-of-sale systems for transaction processing and sales reporting.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
Customer Service Representative
LHA LONDON LTD
LONDON
01.2023 - 11.2023
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
Business Development Executive
Byjus
Gurugram
07.2021 - 09.2021
- Identified new business opportunities through market research and analysis.
- Developed and maintained relationships with prospective clients to drive engagement.
- Conducted presentations to showcase educational products and solutions effectively.
- Gathered client feedback to inform product improvements and service enhancements.
Marketing Intern
MRF PAINTS LTD
CHANDIGARH
06.2019 - 07.2019
- Conducted market research to identify trends and target audiences.
- Analyzed competitor activities to provide insights for marketing initiatives.
- Managed schedules for project timelines and deliverable deadlines.
Education
Master of Science - Management
Queen Mary University of London
London01-2023
B.com (Hons) - Commerce
Amity University
Gurgaon Haryana07-2020
Study Abroad Program - Business Analytics
Amity Business School
Singapore12-2019
Study Abroad Program - Marketing Management
NUS
SINGAPORE11-2019
Skills
- Customer relationship management
- Business development
- Market research
- Product knowledge
- Effective communication
- Team coordination
- Customer service and satisfaction
- Workplace safety compliance
- Operations management
Languages
English
First Language
German
Beginner
A1
Timeline
Assistant Manager
LHA London Ltd
11.2023 - 08.2025
Customer Service Representative
LHA LONDON LTD
01.2023 - 11.2023
Business Development Executive
Byjus
07.2021 - 09.2021
Marketing Intern
MRF PAINTS LTD
06.2019 - 07.2019
Master of Science - Management
Queen Mary University of London
B.com (Hons) - Commerce
Amity University
Study Abroad Program - Business Analytics
Amity Business School
Study Abroad Program - Marketing Management
NUS
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