Vivek Mahto

• Leading an enthusiastic team of customer success experts pan India to implement effective strategies for revenue growth, customer retention, and engagement.
• Experienced in Team handling, strategic planning and implementing effective strategies for revenue growth, customer retention, and engagement.
• Skilled in translating business needs into technical requirements and driving successful outcomes.
• Served as a liaison between staff members and senior management personnel.

Key Skills

· Quality Management · Auditing · Customer Experience · Training · Time Management · Inter-departmental Coordination · Team Leadership · Presentation Skills · Communication · Coaching
· Account Management · Onboarding

• Led cross-functional CRM team for growth and expansion. Ensured compliance with industry standards and regulations.
• Established KPIs for team performance and identified improvement opportunities.
• Fostered collaboration among teams for seamless project execution.
• Reviewed customer feedback, improved processes, and defined SLAs for effective service delivery.

Key Skills:

Driving Results · Communication · Mentoring · Data Interpretation · data gathering · Issue Management · Problem Solving · Product Marketing · Customer Relationship Management (CRM) · Databases

• Spearheaded revenue generation by actively promoting the company's products/services to prospective clients.
• Engaged in collaborative business meetings, providing updates to key stakeholders and addressing client inquiries effectively.

Key Skills:

Lead Management · Go-to-Market Strategy · B2C · Customer Service · Customer Acquisition