Shobhit Gupta
Assistant Manager Logistics
Delhi
Summary
Dynamic and results-driven Key Account Manager & Logistics Specialist with 6+ years of experience in supply chain management, client relationship management, logistics coordination, and e-commerce operations. Skilled in managing key accounts, optimizing logistics operations, resolving client issues, and driving business growth. Adept at handling vendor partnerships, process improvements, and customer retention strategies. Strong background in B2B and B2C logistics, customer retention, and service optimization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Emiza Supply Chain Pvt Ltd
Gurgaon
09.2018 - Current
- Currently handling the portfolio of 20Cr including WH and LM clients with the higher success rate.
- Developed a comprehensive account strategy for top-bier clients, increasing account revenue by 20% year-on-y Served as the primary lesson for products and services, resulting in a 95% Customer satisfaction score
- Managing and nurturing relationships with 100+ key e-commerce clients.
- Working with e-commerce clients, logistics partners, and internal teams to ensure smooth operations with the success rate of more than 95% SLA.
- Achieved a 30% increase in service contract negotiations through effective Customer engagement and understanding of client needs.
- Optimizing delivery efficiency using strategic planning and operational improvements and acting as a single point of contact for escalations and issue resolution.
- Handling end-to-end logistics operations including shipments, returns, and RVP shipments.
- Streamlining order processing and shipment tracking for enhanced customer experience.
- Dealing with vendors and partners for smooth implementation of all domestic process.
- Planning out various components and increasing delivery efficiency using multiple strategies.
- Managing B2B shipments and appointment deliveries for marketplaces with the success rate of 98%.
- Implementing data-driven decision-making to improve logistics efficiency.
- Negotiating contracts, service agreements, and pricing strategies.
- Monitoring Key Performance Indicators (KPIs) to ensure high service levels.
- Assist logistics coordinator, warehouse specialists, and other team members to improve the SLA.
- Managing integration of platforms like Shopify, Clickpost, Woo Commerce, Uniware and Easyecom
- Planning at customer level how to increase SOW on monthly basis and takes care of retention & revival of churned accounts.
- Serving as business consultant by providing invaluable insights about overall shipping.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Associate
Ecom Express
Delhi
12.2017 - 09.2018
- Handled 180+ customers call related to queries, complaints, and escalations for e-commerce clients.
- Provided detailed shipment tracking and logistics support to customers Pan India
- Managed daily operations of orders and delivery schedules.
- Maintained records and reports for logistics performance analysis.
- Provide ongoing support to customers
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and supported new team members, maintaining culture of collaboration.
- Got certificate of excellence thrice within short span of time also make a record of highest calls in the history of Ecom Express.
BPO EXECUTIVE
AEGIS LTD
Gurgaon
07.2017 - 12.2017
- Member of Call Center Operation team at AEGIS LTD .
- Handled 150+ inbound calls daily to response their query.
- Provided customer service for Punjab National Bank for banking customers.
- Provide detailed information on services and products to end customers.
- Managed account inquiries, service requests, and issue resolutions.
- Maintained updated records of all customer interactions
- Get promoted as Senior Executive Operation within short span of time because of my ethics.
Education
MBA - Marketing Management
NMIMS
Mumbai 08.2017 - 09.2019
B.SC -
Monad University
Uttar Pradesh 01.2013 - 07.2016
Intermediate -
UP Board
Uttar Pradesh 01.2012 - 01.2013
High School -
UP Board
Uttar Pradesh 07.2009 - 03.2010
Skills
- Key Account Management
- Tools & Platforms: MS Office, Zoho, Jira, Google Sheets
- Data Handling & Reporting: KPI analysis, Excel dashboards
- Cross-Functional Teamwork with Relationship Building
- Strategic problem-solving to improve logistics and reduce costs
- B2B and B2B Logistics
- Customer Retention Strategies
- Data-driven approach for process improvements, Cost Optimization and decision-making
- Strong negotiation & communication skills
- E-Commerce Operations
- Key Account Management
Personal Information
- Father's Name: Akhilesh Kumar Gupta
- Mother's Name: Suneeta Gupta
- Date of Birth: 02/01/95
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
Emiza Supply Chain Pvt Ltd
09.2018 - Current
Senior Associate
Ecom Express
12.2017 - 09.2018
MBA - Marketing Management
NMIMS
08.2017 - 09.2019
BPO EXECUTIVE
AEGIS LTD
07.2017 - 12.2017
B.SC -
Monad University
01.2013 - 07.2016
Intermediate -
UP Board
01.2012 - 01.2013
High School -
UP Board
07.2009 - 03.2010
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