Salesforce
Jewel Roy
Sales Professional
Kolkata
Summary
Innovative and goal-oriented Management professional committed to Sales. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through sales.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Assistant Manager
Pine Labs Private Limited
Kolkata
2022.11 - Current
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Senior Executive ( Marketing )
Aster DM Healthcare
Guwahati
2022.04 - 2022.11
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
Regional Sales Manager
5C Network India Private Limited
North East India
2019.02 - 2020.08
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
Tele Account Manager
Denave India Private Limited
Noida
2018.10 - 2019.01
- Inside sales of Microsoft cloud based products.
- Looking after the compliance of Middle Eastern countries for Microsoft.
- To generate leads apart from converting the existing leads into opportunities.
- Proactively engaging resources to advance opportunities and facilitate solutions selling.
Territory Account Manager
Practo Technologies Private Limited
New Delhi
2018.02 - 2018.10
- Imparted training to clients after sales & contract signing to resolve problems and provide ongoing support.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Rendering technical support to clients on medical software products portfolio.
- Spearheading continuous improvement initiatives to reduce turnaround time to resolve customer complaints & effectiveness of AMC.
Education
Master Of Business Administration - Marketing And Operations Management
Assam University
Silchar, Assam 2015.06 - 2017.06
Bachelor Of Technology - Mechanical Engineering
Dr. MGR Educational & Research Institute
Chennai, Tamil Nadu 2010.04 - 2014.07
Skills
Strategic planning
undefinedSoftware
Microsoft Excel
Microsoft PowerPoint
Microsoft Words
Certification
Six Sigma Green Belt - Indian Statistical Institute, Kolkata
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Pine Labs Private Limited
2022.11 - Current
Senior Executive ( Marketing )
Aster DM Healthcare
2022.04 - 2022.11
Regional Sales Manager
5C Network India Private Limited
2019.02 - 2020.08
Tele Account Manager
Denave India Private Limited
2018.10 - 2019.01
Territory Account Manager
Practo Technologies Private Limited
2018.02 - 2018.10
Six Sigma Green Belt - Indian Statistical Institute, Kolkata
2017-06
Master Of Business Administration - Marketing And Operations Management
Assam University
2015.06 - 2017.06
Bachelor Of Technology - Mechanical Engineering
Dr. MGR Educational & Research Institute
2010.04 - 2014.07
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