Hi, I’m
Vivek Nagwala
Automobile Engineer
Vadodara
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
16
years of professional experience
4
years of post-secondary education
11
Certifications
Work History
ICICI LOMBARD GENERAL INSURANCEAHMEDABAD
CSM (Motor Insurance Surveyor and Loss Assessor)
12.2015 - Current
Job overview
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Answered customer questions regarding deductibles.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
PARSOLI MOTORS WORKS PVT.LTD. (BMW INDIA GROUP DEALER)Ahmedabad
Assistant Body Shop Manager
07.2014 - 12.2015
Job overview
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting accessory sales.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
AL JENAIBI INTERNATIONAL AUTOMOBILES (SUHAIL BAHWAN AUTOMOBILE) (BMW, MINI And ROLLS ROYCE GROUP INTERNATIONAL IMPORTER, MUSCAT SULTANATE OF OMAN)Muscat
Senior Bodyshop Advisor
07.2013 - 08.2014
Job overview
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Monitored customer service operations to confirm compliance with quality standards.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Advised on organizational structure and human resource management to promote efficient business operations.
PARSOLI MOTORS WORKS PVT.LTD. (BMW INDIA GROUP DEALER)SURAT
Team Leader/Technical Head
04.2010 - 06.2013
Job overview
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
TECTONE MOTORS PVT.LTD (ASPEN HONDA A HONDA CAR DEALER)Vadodara
Body Shop Advisor
11.2008 - 04.2010
Job overview
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
MILES MOTOR PVT.LTD (PASSENGER CAR DEALER TATA MOTORS & FIAT AUTO INDIA)VADODARA
Team Leader
07.2007 - 06.2008
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Education
Sigma Institute of Engineering Bakrol, Vadodara
Diploma in Automobile Engineering. from Automobile Engineering
10.2004 - 05.2008
Skills
Daily workflow improvement
undefinedCertification
H-SMART seminar (Honda service maintenance Action Renovation Training)
Timeline
CSM (Motor Insurance Surveyor and Loss Assessor)
ICICI LOMBARD GENERAL INSURANCE
12.2015 - Current
Assistant Body Shop Manager
PARSOLI MOTORS WORKS PVT.LTD. (BMW INDIA GROUP DEALER)
07.2014 - 12.2015
Senior Bodyshop Advisor
AL JENAIBI INTERNATIONAL AUTOMOBILES (SUHAIL BAHWAN AUTOMOBILE) (BMW, MINI And ROLLS ROYCE GROUP INTERNATIONAL IMPORTER, MUSCAT SULTANATE OF OMAN)
07.2013 - 08.2014
Successfully completed Qualification and BMW Technician Level 4
12-2012
Successfully completed Qualification and Technical Training Convertible system
09-2012
Successfully completed Tyre and wheel alignment Training
02-2012
Service & Maintenance Training (BMW after 0sales Technical Training)
01-2012
Introduction to workshop and Information systems(BMW after sales Technical Training)
11-2011
F10 Complete Vehicle Training New 5 Series(BMW after sales Technical Training)
09-2011
Successfully completed F30 New 3 series Technical Training(
07-2011
Beissbarth Equipment Training (BMW after sales Technical Training)
06-2011
Successfully completed N20 New 4 cylinder petrol Engine
06-2011
New Model X3/ F25 Technical Training(BMW after sales Technical Training)
05-2011
Team Leader/Technical Head
PARSOLI MOTORS WORKS PVT.LTD. (BMW INDIA GROUP DEALER)
04.2010 - 06.2013
Body Shop Advisor
TECTONE MOTORS PVT.LTD (ASPEN HONDA A HONDA CAR DEALER)
11.2008 - 04.2010
H-SMART seminar (Honda service maintenance Action Renovation Training)
09-2008
Team Leader
MILES MOTOR PVT.LTD (PASSENGER CAR DEALER TATA MOTORS & FIAT AUTO INDIA)
07.2007 - 06.2008
Sigma Institute of Engineering
Diploma in Automobile Engineering. from Automobile Engineering
10.2004 - 05.2008
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