Summary
Overview
Work History
Education
Skills
Personal Information
Nationality
Other Interests
Disclaimer
Timeline
Generic
Vivek Parmar

Vivek Parmar

Sr. IT Support Engineer
Pune,MH

Summary

  • Enthusiastic individual seeking to obtain a mid-level position as an IT Support Specialist for a professional bringing over 6 years of experience and a Computer Science degree. Contributes exceptional customer service, communication, multi-tasking, and leadership capabilities.
  • Working Experience on Azure AD, VMware, MS Office 365 and MECM Console.
  • Documentum & Ticketing Tool IT Services Management (BMC Remedy, HPSM and JIRA).
  • Comprehensive understanding and knowledge of computer and networking concepts, Active Directory, Group Policies, DNS, DHCP, Domains, LAN, TCP/IP, Microsoft Operating Systems, Antivirus solution, understanding of PC hardware set-up and configuration.
  • Provide technical solutions and troubleshooting services on need basis.
  • Manage network, servers, and technology tools.
  • Mobile Device Management Solution using AirWatch.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshooting, assembling, and dissembling of hardware devices and outages.
  • Migrate OS with Windows Built-in Tool and Image file extractor tool (SCCM).
  • MS outlook configuration, backup, restore and troubleshooting.
  • Disk Management, Partitions, Folder sharing, Access Permission.
  • Printer and scanners installation and troubleshooting.
  • Basic networking, Cabling, LAN Crimping and Troubleshooting, TCP/IP setting.
  • Installing Microsoft Operating system, updating and maintenance.
  • Provide Technical support to different peripherals like, Desktop, Laptop, Thin Client, Printer, Scanner, Projector, CCTV and KIOSK machine.
  • Performing disaster recovery operations and data backups when required (Symantec Endpoint Security).
  • Monitoring n/w connection, Basic Troubleshooting LAN switches and protocols, Maintaining MAC and Windows PC.
  • Upgrading PC hardware, VDI implementation using CITRIX Workspace and Studio.

Overview

6
6
years of professional experience
3
3
Languages

Work History

IT System Administrator

L&T Technology Services
4 2022 - 6 2024
  • Manages incidents and service requests, installs, supports, upgrades, and resolves issues within the company's technology.
  • Installing, supporting, upgrading, and resolving any issues within the company on their technology
    such as computers, laptops, printers, and phones.
  • Taking ownership of issues, reporting and routing issues to support staff and prepare appropriate
    KB article to circulate to common forum.
  • serve on the front lines by answering questions and troubleshooting technical problems through
    phone, email, and chat.
  • Always Participant as SPOC into CEO Meet or VP Client Visit event and provide the support and IT
    Arrangement based on the requirement.
  • Managing VC (Video Conference) setup and controlling all VC Device of Org. Campus.
  • Strong administration skills on core functionalities of MECM, Azure and CyberArk.
  • Managing MECM upgrades and Migrations.
  • System allocation and replacement as per Org. Standard and on boarding new joiner and help them
    to setup and configure the profile on respective Laptop/Desktop or Workstation.
  • Regularly monitor and degaussed the used HDD into respective debagger machine before its going
    outside of Org. to Scrap
  • IT Compliance Activity Like Low Disk Space, Win10 to 11 Upgradation, MECM Client Upgradation
    across Location, Windows professional to Enterprise conversion, fetching report and remove duplicate
    host entry from MECM Console.
  • Deployment of Applications and Software Updates including Creating and deploying applications
    with user device affinity, compliance settings, Software Centre, and task sequencing
  • Providing best practices, reviewing new MECM features and implementation.
  • Manage client installation using Group Policy, WSUS, logon scripts, Client Push, etc.,
  • General monitoring of site health via SSRS, log files, and the SCCM console.

Testing, Integration and Night support Engineer

WiseDV India
10.2021 - 01.2022
  • Identifies and resolves customer issues, tests products, and demonstrates products to customers.
  • Regularly monitoring and Logging of all issues in Setup Box and solutions applied.

Desktop Support Engineer

Rockman Industries Ltd.
05.2021 - 09.2021
  • Provides technical support, maintains IT operations, supports LANs, and ensures network connectivity.
  • Maintain essential IT operations, including operating systems, security tools, applications, servers,
    email systems, laptops, desktops, software, and hardware.
  • CCTV and Inventory Management
  • Technical Support via Remote Tool VNC and Any desk.
  • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and
    provide technical support when needed.
  • Install and configure software and hardware and set up accounts and workstations.
  • Support LANs, Internet, and intranet systems.
  • Maintain network facilities in individual machines, such as drivers and settings of personal
    computers as well as printers.
  • Remote support to the employees who are working from home.
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure.
    Collaborating with other technical and non-technical team members

Frontline Support Engineer

Digital14
01.2020 - 02.2021
  • Provides remote support, manages digital workspace, performs laptop migration, and supports AirWatch.
  • Responsible for Configuration of Webex, Zoom, Skype for business, and Jabber as per
    business need.
  • Provide first line Technical Support to employees via calls, Email, and Remote access.
  • Using Corp Jira tool to monitor and maintain the IT requests generated from the end-user and
    resolve within SLA.
  • Configuration and Administration of Users and Groups and resource restriction on Users by
    using ShareFile, one drive, and SharePoint.
  • Worked on Citrix Director and Citrix studio.
  • Worked on Citrix workspace where applications are installed through Active Directory.
  • Laptop preparation as per Organization’s Windows Image
  • Asset Management using Excel.
  • SMIME, User Authentication and Network Certificate Support
  • Device wipe out and Enrollment.
  • AirWatch management and support for Windows/Mac and Phones
  • Windows Laptop Migration (Rollout/Reimagining)

FMS Engineer

Sun Pharmaceutical Industries
02.2019 - 10.2019
  • Sets up desktop computers, handles technical support activities, installs software, and maintains computer peripheral devices.
  • Handle daily technical support activities on desktop support, data network and server
    management.
  • Install and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Train end users on usage of computer hardware and software.
  • Develop and manage effective professional working relationships with contractor personnel-workers
    and clients.
  • Setup computers and install software for various applications and programs.
  • Network and connect computers within organization to better communication.
  • Maintain computer peripheral devices like printers and resolve associated problems.
  • Active Directory Control
  • Lan/Ethernet Connectivity or cable Crimping and Punching
  • Computer/Laptop Hardware repairing and replacement.

Desktop Engineer L2

Varroc Engineering Ltd.
09.2017 - 12.2018
  • Sets up desktop computers, manages disk management, installs printers and scanners, and performs basic networking tasks.
  • Disk Management, Partitions, Folder sharing, Access Permission.
  • Basic networking, Cabling, LAN Crimping and Troubleshooting, TCP/IP setting.
  • Installing Microsoft Operating system, updating and maintenance.

Education

Bachelor of Engineering - Computer Science Engineering

Gujarat University
India, Gujarat

Diploma - Computer Science Engineering

Gujarat University
India, Gujarat

SSC - undefined

Gujarat Secondary and Higher Secondary Education Board
India, Gujarat

Skills

Highly organized I can prioritize work schedules and manage time effectivelyundefined

Personal Information

  • Dependents: 4
  • Date of Birth: 07/25/92
  • Nationality: Indian
  • Marital Status: Married

Nationality

Indian

Other Interests

Bike Riding, Internet Surfing and Swimming

Disclaimer

I here declare that above particulars are true to the best of my knowledge.

Timeline

Testing, Integration and Night support Engineer

WiseDV India
10.2021 - 01.2022

Desktop Support Engineer

Rockman Industries Ltd.
05.2021 - 09.2021

Frontline Support Engineer

Digital14
01.2020 - 02.2021

FMS Engineer

Sun Pharmaceutical Industries
02.2019 - 10.2019

Desktop Engineer L2

Varroc Engineering Ltd.
09.2017 - 12.2018

IT System Administrator

L&T Technology Services
4 2022 - 6 2024

Bachelor of Engineering - Computer Science Engineering

Gujarat University

Diploma - Computer Science Engineering

Gujarat University

SSC - undefined

Gujarat Secondary and Higher Secondary Education Board

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Vivek ParmarSr. IT Support Engineer