Vivek Pathak
Department Manager
Summary
Proactive Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 8+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of department.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Department Manager
Shoppers Stop
12.2022 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Store Manager
Reliance Retail India Ltd.
08.2018 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Reliance Retail India Ltd.
2 2016 - 7 2018
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Education
B.Com - Accounting And Finance
KR Degree College
Mathura, India 04.2001 -
12th - Accounting And Business Management
Kanha Makhan Public School
Mathura, India 04.2001 -
10th -
Kanha Makhan Public School
Mathura, India 04.2001 -
Skills
Team Supervision
Certification
6 weeks certificate in Showroom Retail In-Store promoter from NIIT held by NSDC
Personal Information
- Father's Name: Mr. Mahesh Pathak
- Mother's Name: Mrs. Minakshi
- Date of Birth: 07/14/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Personal Qualifications
- B.Com, agra University, 2015
- 12th, CBSE, 2012
- 10th, CBSE, 2010
Disclaimer
I hereby declare that the information furnished above is true and best of my knowledge.
Timeline
Department Manager
Shoppers Stop
12.2022 - Current
Store Manager
Reliance Retail India Ltd.
08.2018 - 10.2022
B.Com - Accounting And Finance
KR Degree College
04.2001 -
12th - Accounting And Business Management
Kanha Makhan Public School
04.2001 -
10th -
Kanha Makhan Public School
04.2001 -
Assistant Store Manager
Reliance Retail India Ltd.
2 2016 - 7 2018