Vivek Poosarla

• Worked on Production Environment application to debug and resolve the issue of the real business users along with regular sprint tasks
• Hands-on experience in Pega Customer Service Framework and Pega Platform
• Good knowledge on My Support Portal (MSP) and raised many SRs to resolve the crucial business requirements
• Good knowledge on Pega Predictive Diagnostic Cloud (PDC) and explored few times during application upgrade
• Have good exposure on My Pega Cloud (MPC) to trace or debug the environments and restart the environments

• Involved in development phase and having strong debugging skills using Tracer, Clipboard and Pega Logs
• Hands-on experience in various rules and features like Case Management, Services and Connectors (REST), Email Listeners, Email Accounts, Job Schedulers, Queue Processors, Email Bots
• Hands-on experience in rules like Flows, Flow Actions, Section, Activities, Data Tables, Data Page, Data transforms, Decision rules, Report Definitions, SLA and Work groups & Work Baskets for achieving business functionalities
• Experience in Agile Methodology
• Worked extensively on User Interface of PRPC and validations

Process Associate

WNS
[Dates of Employment]

• Verified medical records, CPT codes, and ICD codes for US healthcare treatments.
• Ensured accuracy and compliance with healthcare regulations.
• Contributed to process optimization for operational efficiency.