VIVEK RAI

1. Travel Operations Management

• Oversee and coordinate all domestic and international travel arrangements for employees and guests.
• Ensure timely booking of air tickets, hotel accommodations, ground transportation, and visas.
• Handle amendments, cancellations, and reissuance of tickets as per travel policies.

2. Vendor and Airline Coordination

• Liaise with airlines, hotels, travel agencies, and transport service providers for the best rates and services.
• Negotiate corporate tie-ups, and maintain strong relationships with travel partners.

3. Documentation and Approvals.

• Manage visa applications, passport renewals, travel insurance, and related documentation.
• Verify travel requests, and obtain necessary approvals.

4. Policy Compliance and Cost Control

• Ensure adherence to company travel policies and guidelines.
• Monitor travel expenses, identify cost-saving opportunities, and prepare MIS reports.

• Company Overview: Star Air is an Indian commuter airline based at Kempegowda International Airport in Bangalore, Karnataka. It started operations in January 2019, offering flights within Karnataka state as well as to neighboring Andhra Pradesh, Gujarat, Madhya Pradesh, Rajasthan as part of the Central Government's UDAN scheme.
• To follow government rules and regulations for airport operations.
• Guide and manage airport operational and maintenance personnel.
• Ensure the airport staff follow aviation and security rules.
• Monitor and manage all expenses within approved budget.
• Looking after sales and prepare sales reports like daily sales report, Ancillary sales report, miscellaneous sales report, Contact report etc.
• Duration: 2 Mar'2020 till 30 Sep'2021
• Work Areas: Kishangarh Airport

• Jet Airways operated over 300 daily flights to 68 destinations worldwide from Mumbai hub. Achieved second largest airline status in India with 21.2% passenger market share in 2016. Served as a key player in Indian aviation industry, enhancing connectivity across regions.
• Enforce adherence to all relevant CAR and company policies.
• Authorizing, issuing boarding passes as required for all scheduled and nonscheduled flights, in compliance with Safety, Regulatory, Customer Service, and Company fiscal requirements.
• Conveying all Operational Flight Plan requirements to Air Traffic Control Services
• Delivering exceptional customer service from first contact to ultimate resolution.
• Managing ticketing and reservation operations.
• Managing ramp operations and certified load officers.
• Recommended solutions for cancellation or delayed flights with minimal financial impact to company.
• Tasked with managing hazardous materials during emergency situations.
• Managing baggage services (mishandling, damage, theft etc)
• Designated for hospitality services for VIPs and VVIPs in terminal and lounges.
• Tasked with costing UDF and PSF.
• Delegated deputation responsibilities from company.
• Duration: June 2007 until February 2019
• Work Locations: IGI T2/ T3, New Delhi & Varanasi.