Summary
Overview
Work History
Education
Skills
Certification
General Information
Timeline
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VIVEK ROSHAN

VIVEK ROSHAN

IT SUPPORT
Greater Noida,UP

Summary

I have 7 years 10 months of experience (2 years 10 months in Pre-sales and 1 years in Assistant production Manager & 4+ years in Technical Support with our Govt.Client National Company Law Tribunal (NCLT) Almost 3 years with HYNADECOR – Presales & 1 year in Assistant Manager (New Delhi) Currently working with Velocis Systems Pvt. Ltd. Since April 2021 –Software Developer(New Delhi) Certification Training done on ASP.NET from Globsyn, Kolkata with “A” Grade. Certificate Training done on Big Data Hadoop from Nimble Tech , Kolkata Knowledge of Java. Knowledge of C Language. Knowledge of Manual Testing & Automation Done certificate program of POWER BI ( 3 DAYS DURATION)

Overview

8
8
years of professional experience
2014
2014
years of post-secondary education
3
3
Certifications

Work History

IT SUPPORT

Velocis Systems Pvt. Ltd.
04.2021 - Current
  • Company Overview: Technical Support for enterprise-level application systems.
  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
  • Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
  • Document issue as troubleshooting progresses.
  • Provide timely resolution of incidents reported by firmwide users to the IT Service Desk.
  • Possessing specialist knowledge of operating systems, devices, applications and software.
  • Providing technical support to teams within the organisation, and to external clients when required.
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems.
  • Helping the end-user understand how to use the application or system and help solve any issues.
  • Technical Support for enterprise-level application systems.

ASSISTANT PRODUCTION MANAGER

Hynadecor
03.2020 - 04.2021
  • Company Overview: Aluminum industry.
  • Coordinating and reporting day-to-day activities with the Production Manager.
  • Assisting in preparing production schedules and timelines.
  • Estimating the costs of the production process, raw materials, and other equipment.
  • Ensuring that the quality and company standards are met.
  • Coordinating with the team members to ensure the production process is completed on time.
  • Checking the inventory and placing orders for raw materials.
  • Handling any customer queries.
  • Addressing any production disputes and diverting the urgent ones to the Production Manager.
  • Creating and maintaining a report of the production status.
  • Assisting in hiring and training new team members.
  • Ensuring that all safety and health procedures are followed at all times.
  • Reviewing the production budget and suggesting improvement measures.
  • Aluminum industry.

PRE-SALES

Hynadecor
04.2017 - 02.2020
  • Company Overview: Aluminum industry.
  • Plan sales strategies in response to market and competitors’ behavior.
  • Work in sync with the product development team and develop sustainable and commercially viable products.
  • Understand customer needs and make sales presentations.
  • Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops.
  • Build lasting relationships with customers.
  • Prepare sales proposals and train other sales representatives from time to time.
  • Aluminum industry.

Education

B.Tech - ELECTRICAL & ELECTRONICS

Maharishi Dayanand University

Skills

Windows 7

Certification

ASP.NET, Globsyn, Kolkata, West Bengal, A

General Information

INDIAN, ENGLISH, EXPERT

Timeline

IT SUPPORT

Velocis Systems Pvt. Ltd.
04.2021 - Current

ASSISTANT PRODUCTION MANAGER

Hynadecor
03.2020 - 04.2021

PRE-SALES

Hynadecor
04.2017 - 02.2020

B.Tech - ELECTRICAL & ELECTRONICS

Maharishi Dayanand University

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