Vivek S

* Lead risk analyst with 4+ years of experience handling end-to-end fraud detection, chargebacks, and transaction monitoring in the finance domain.
* Specialized in chargeback lifecycle, from initial dispute through representment and resolution, including tokenized transactions.
* Conduct in-depth research and analysis of customer disputes to ensure regulatory compliance and protect organizational assets.
* Review high-risk applications, approving or escalating based on thresholds and risk parameters.
* Drive process excellence by training and mentoring new team members on the IDO (Investigate, Decide, and Own) framework.
* Conduct monthly one-on-one sessions to evaluate teammates’ process understanding, identify skill gaps, and provide targeted support.
* Proactively review weekly SharePoint query logs to clarify process-related doubts and ensure consistent knowledge sharing across the team.
* Recognized as a top site-level performer for consistent contributions to team quality and productivity.

• Initially got hired for Sales team but within 2 weeks moved to Zoho Payments team
• Identify and recommend process improvements to reduce fraud risk
• Conduct investigations into suspected fraudulent activities
• Monitor and review customer accounts for suspicious activity
• Collaborate with other departments to address fraud issues
• Perform data analysis to identify fraudulent transactions and patterns

• Reviewed and edited content for grammar, spelling, tone, voice, and brand standards.
• Ensured that the copy is consistent with the company's style guide and marketing strategy.
• Assisted in creating compelling headlines to increase click-through rates on email campaigns.
• Provided feedback on landing pages to improve conversion rates through A/B testing or other optimization methods.
• Worked closely with internal teams to ensure all assets are ready for launch by deadlines and reviewed creative before the Ad goes live in Amazon Website
• Since I performed exceptionally well I was given another new Project User Account Registration, Claims and Appeals
• Providing prompt and effective service to Amazon seller's and merchants Including the appropriate escalation of seller's issues
• Helping the seller's with user account registration
• Managing Upgrade and downgrade of user accounts.
• Verifying user account and processing refund.

• Provided prompt and efficient service to Amazon Sellers through phone, email and chat
• Achieve and maintains predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution, and attendance
• Provides prompt and efficient service to Amazon Sellers
• Maintains or exceeds targeted performance metrics