Vivek Shetty

• Lead a strong 100 + Cross functional team globally as part of Service Management deliverables.
• Contributed to financial growth by managing budgets effectively and identifying cost-saving opportunities.
• Account Governance for EMEA and US regions as part of Service Management.
• Off shore transitioning of different teams and functions
• Collaborated with senior leadership to develop organizational strategies that aligned with company goals and objectives.
• Strengthened relationships with external partners by maintaining open lines of communication and promptly addressing their needs.
• Boosted employee morale through recognition programs, open communication channels, and team-building activities. Coaching mentoring and people development actions
• Contribute to the company vision on digitization and automation.
• Standardize work, reduce non value-add work and related expenses.

• Lead a strong 80 + Cross functional teams globally as part of Service Management deliverables.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Provided strong leadership to enhance team productivity and morale.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.

Managing a Team of 50 Network Professionals who provides 24X7 support to clients across the globe

Govern Change, Problem and Incident Management using ticketing tools like Service Center and Remedy. State of art Network Monitoring Tools and Accountable for client Notifications and ATOS Management Escalations.

Drive the team towards achieving efficiencies based on KPIs and outcomes as agreed for CHANGE, PROBLEM and INCIDENT .

100% compliance of ISO 20K Tests & certifications

Coordinate Network repairs and Assist vendors / Engineering groups with network testing assignments and circuitry repairs designed to maximize operating capacity

• Focus on Incident / Problem Management and Follow all processes defined for functional organization and Contribute to continuous process improvement (generic and client specific) and Ensure quality of Documentation and Reporting

• Monitored network capacity and performance to diagnose and resolve complex network problems for Standard Chartered Bank.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Troubleshooting of Network devices and escalating with domestic and international telecom vendors

Manage and provide 24X7 support to ICICI Bank Wide Area network.

Provide basic level troubleshooting of Cisco devices and escalating with domestic Telecom vendors like BSNL.

Weekly testing of redundancy as part of disaster recovery. Commissioning of ISDN and Leased lines.