VIVEK SHROTRIYA
Jaipur
Summary
Results-driven and detail-oriented professional with over 5 years of experience in Hub operations, data analytics, operational optimization and team management within the e-commerce and logistics industries. Proven track record of improving operational efficiency, reducing costs, and enhancing customer satisfaction through strategic planning, effective team leadership, and process improvement initiatives. Demonstrated ability to lead cross-functional teams and deliver measurable results in shipment optimization, process enhancements, and cost savings. Seeking to contribute expertise in strategic thinking, leadership, and data-driven decision-making to an innovative organization committed to growth and excellence.
Overview
9
9
years of professional experience
Work History
Hub Manager
Flipkart
03.2025 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed incident reports and activity logs for accurate, current records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Hub Incharge II
Flipkart
04.2023 - 03.2025
- Managed and optimized hub operations, ensuring the highest level of efficiency and cost-effectiveness, achieving a 98% compliance rate with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Reduced BRSNR shipments by 75%, leading to cost savings of ₹58 lakhs by implementing proactive strategies and improving operational processes.
- Developed and executed employee engagement initiatives, fostering a positive and high-performance work culture. Recovered lost/missing shipments, preventing future discrepancies through strategic tracking and recovery protocols.
- Implemented cross-functional collaboration strategies to optimism the end-to-end logistics process, ensuring timely delivery and increased customer satisfaction.
- Worked effectively in fast-paced environments.
Hub In Charge I
Flipkart
09.2021 - 04.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed complex logistics operations, coordinating transportation schedules to ensure on-time delivery of goods to customers globally.
- Spearheaded development of a centralized procurement system for greater visibility into company-wide spend patterns and opportunities for consolidation.
- Instituted comprehensive performance metrics for ongoing monitoring of supply chain effectiveness against established targets.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Marketing Intern
Solar Inertia PVT.LTD
01.2021 - 08.2021
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in the planning and execution of successful product launch events.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Enhanced social media engagement through regular posting and audience interaction.
Entrepreneur
Urban Sight Pvt Ltd
07.2016 - 01.2021
- Led a team of sales representatives in generating high-quality leads and engaging with potential customers to drive business growth.
- Developed and implemented effective sales strategies, optimizing the customer acquisition process and improving overall sales performance.
- Delivered customer presentations, demonstrating the value of products/services, resulting in a high conversion rateand increased customer satisfaction.
Education
MBA - Marketing & International Business
G L Bajaj Institute Of Management & Research
Greater Noida, India05.2021
Bachelor of Science - undefined
Dr. B. R. Ambedkar University
05.2015
Skills
- Data-driven insights and reporting
- Skilled in optimizing warehouse management systems
- Leadership and team coordination
- Mid-mile logistics
- Operational streamlining
- Customer service enhancement
- Implementation of strategic objectives
- Standard operating procedure adherence
- Proficient in shipment management
- Employee Engagement
- Cost Optimization
- Cross-functional Collaboration
- Problem-Solving and Critical Thinking
- Logistics Management
- Operations management
- Staff development
- Logistics management
- Stakeholder management
- Multitasking
Awards
Pole Star Award (2023): Recognized for achieving the highest outbound dispatch at the PAN India level, successfully overseeing 468,000 shipments., Bravo Award (2022): Awarded for excellence in setting up and managing the FC-RC department at the new Sankpa site, optimizing operational efficiency and performance.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Hub Manager
Flipkart
03.2025 - Current
Hub Incharge II
Flipkart
04.2023 - 03.2025
Hub In Charge I
Flipkart
09.2021 - 04.2023
Marketing Intern
Solar Inertia PVT.LTD
01.2021 - 08.2021
Entrepreneur
Urban Sight Pvt Ltd
07.2016 - 01.2021
Bachelor of Science - undefined
Dr. B. R. Ambedkar University
MBA - Marketing & International Business
G L Bajaj Institute Of Management & Research
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