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I have extensive experience as a Sr. Product Support Engineer / Customer Support L1.
Throughout career, have consistently demonstrated a strong commitment to delivering exceptional customer service.
Expertise lies in addressing and resolving complex technical issues associated with the company's products.
Customer-centric approach has been a cornerstone of our work,
emphasizing the importance of coustomer satisfaction in every interaction.

Over the years, we have encountered a diverse form of technical issues, allowing to refine the ability to adapt to new challenges swiftly.
This adaptability, combined with a decade of experience, positions as a professional capable of navigating the
complexities of product support while maintaining a focus on meeting and exceeding customer expectations.

My name is Dhaneesh K.S. I am a Technical Support Engineer with 15+ years of experience in the Service Industry. I have experience in areas such as Team/People Management, Technical Operations Management, Incident/Problem/Change Management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Results-driven Microsoft 365 Engineer with 4.5 years of experience specializing in Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory. Expertise in PowerShell automation, migrations, identity management, and security compliance to deliver solutions that enhance collaboration and productivity. Committed to leveraging cloud technologies for digital transformation.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

VIVEK Shukla

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Sr Technical Support Representative

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Sr Technical Support Representative

Bachelor of Science - Biology

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