Vivek Shyam M
Channapatna
Summary
Experienced Linux System Administrator with over 4 years in production environments, specializing in troubleshooting, automation, and maintaining high availability. Skilled in DNS configuration, file system management, and network administration, I aim to enhance system efficiency and drive operational excellence through proactive technical support and strategic solutions.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Hosting Product Specialist
NewFold Digital
Bengaluru
09.2020 - 10.2024
- Linux System Administration: Managed and maintained production Linux environments (RedHat, CentOS, Ubuntu) to ensure high availability, performance, and security
- DNS & Network Troubleshooting: Configured and resolved DNS/Bind issues, network-related problems, and static IP assignments, ensuring minimal downtime for clients
- Server Migrations & Deployments: Led the migration and deployment of shared and dedicated servers for high-traffic brands such as Bigrock, HostGator, and Bluehost, ensuring seamless transitions with no disruption to services
- Led the migration of over 100 servers, reducing downtime by 20% and improving overall system performance for brands like Bigrock, HostGator, and Bluehost
- Remote Technical Support: Provided remote technical support via phone, email, and remote assistance tools, diagnosing and resolving complex system issues related to file systems, DNS, and network connectivity
- Performance Monitoring & Optimization: Used monitoring tools (Nagios, Zabbix) to proactively identify performance bottlenecks, implemented solutions to enhance server efficiency and prevent issues before they impacted operations
- Proactively monitored and optimized server performance, reducing customer-reported issues by 25% through the use of monitoring tools like Nagios and Zabbix
- File System & Disk Management: Managed disk partitions, optimized file systems, and performed regular backups to ensure data integrity and disaster recovery readiness
- Scripting & Automation: Developed and maintained shell scripts (Bash) to automate routine tasks such as system updates, backups, and performance tuning, improving system performance and reducing manual intervention
- Developed Bash scripts that automated routine maintenance tasks, reducing manual intervention by 30% and improving system uptime
- Technical Documentation & Customer Support: Documented troubleshooting procedures, configurations, and client interactions in CRM systems, enabling efficient tracking of support tickets and improving customer satisfaction
- Team Leadership & Mentorship: Trained and mentored L2 support engineers, enhancing their technical skills in Linux system administration, server migration, and troubleshooting techniques, leading to improved team performance
INTERN
Abstream Technologies
11.2018 - 08.2019
- Handled array installation-disc creation, Lun mapping, snapshot scheduling, and remote hardware maintenance during internship
- Have experience in Fiber channel and iSCSI protocols
- Possessing Handson experience hardware components inside edge components of Data Center also were part of DC operations
- Analysed problems and worked with teams to develop solutions
Education
Bachelor of Engineering - Computer Science
Don Bosco Institute Of Technology
BangloreSkills
- Operating Systems: RedHat Linux, CentOS, Ubuntu, VMWare, Oracle VirtualBox, and Windows Server
- Linux System Administration: Expertise in managing, configuring, and troubleshooting Linux-based environments in production
- DNS & Network Management: Proficient in DNS/Bind configuration, static IP assignment, NIC management, NFS, FTP, NTP/Chronyd, and HTTPD services
- Troubleshooting and Problem Solving: Advanced diagnostic skills for resolving hardware, software, and network issues, with a focus on DNS, file systems, and remote deployments
- Remote Support: Experience providing technical support remotely, using industry-standard tools, and resolving issues via phone, email, and remote assistance software
- File Systems and Disk Management: Proficient in managing disk partitions, file systems, and performing backups, and disaster recovery tasks
- Scripting & Automation: Shell scripting (Bash) for automating tasks and improving system performance
- Server Management: Hands-on experience in managing shared and dedicated servers for web hosting environments (eg, Bigrock, HostGator, Bluehost)
- Database Administration: Basic knowledge of MySQL and database troubleshooting in a Linux environment
- Performance Monitoring: Monitoring system performance and resolving bottlenecks using tools such as Nagios, Zabbix, or custom monitoring scripts
- Customer Support & Documentation: Documenting troubleshooting processes and technical issues in CRM systems, ensuring seamless technical support operations
- Team Leadership & Mentoring: Experience mentoring L2 support engineers, training team members on server migrations and troubleshooting techniques
- Customer Support & Communication: Strong oral and written communication skills for conveying technical information to clients and internal teams CLASSES/COURSES
Certification
- Complete Linux Training Course – udemy.com
- Administrator Tier1, cPanel
- Administrator Tier2, cPanel
Accomplishments
Received the Michael Porter Award for business effectiveness for implementing a strategic server optimization plan that reduced operational downtime by 15% and increased customer satisfaction.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Hosting Product Specialist
NewFold Digital
09.2020 - 10.2024
INTERN
Abstream Technologies
11.2018 - 08.2019
- Complete Linux Training Course – udemy.com
- Administrator Tier1, cPanel
- Administrator Tier2, cPanel
Bachelor of Engineering - Computer Science
Don Bosco Institute Of Technology
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