Summary
Overview
Work History
Education
Skills
Certification
Languages
Honors And Awards
Timeline
Generic

RAHUL NAIR

Product Manager
Mumbai,MH

Summary

Highly experienced Product Manager with a proven track record of driving innovation and growth through strategic redesigns, customer experience enhancements, and complex migrations. Skilled in fostering cross-functional alignment to achieve business objectives and using data insights to optimize product offerings for customer retention and operational efficiency. Seeking a challenging role to deliver significant value by leveraging expertise in product management, project management, and stakeholder engagement to drive successful product initiatives and optimize product performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Manager

Newfold Digital
11.2022 - Current
    • Spearheaded product strategy and quarterly roadmaps for shared hosting, Google Workspace, and email infrastructure, directly impacting ARR and customer retention.
    • Initiated and championed the development of a new internal application, providing customers with an intuitive management panel for Linux hosting services.
    • Led successful redesign of Linux hosting UX and checkout flows, boosting revenue by 20% and improving user onboarding metrics.
    • Drove Plesk integration and led implementation of Titan Emails across APAC, SEA and US brands.
    • Identified and resolved an outdated tech stack for SEA brands by orchestrating a move to cloud hosting and implementing a new in-house logical layer for server provisioning, ultimately Improving server performance, reducing customer churn by 40% and increasing bookings by 30%.
    • Managed product lifecycle for email and hosting tools, with a focus on reliability, usability, and customer satisfaction.
    • Championed cross-team alignment among Product, Engineering, Legal, Sales, and Marketing to ensure cohesive go-to-market strategies.
    • Conducted ongoing analysis of user data and feedback to drive roadmap prioritization and product optimization.

Manager - Technical Operations

Newfold Digital
03.2022 - 11.2022
    • Defined OKRs and executed strategic operational initiatives to drive service reliability and customer retention.
    • Partnered with marketing and product teams to launch GTM campaigns for new web hosting features and bundles.
    • Introduced product analytics dashboards to track usage, NPS, and churn triggers, enabling data-driven decisions.

Senior Team Lead - Technical Operations

Newfold Digital
06.2017 - 03.2022
    • Supervised Hosting Solutions team, driving KPIs like CSAT, ASA, and resolution rates.
    • Collaborated with product and engineering teams to test new features and enhance billing and hosting workflows.
    • Played a pivotal role in customer experience improvements and feedback loops.

Senior Technical Trainer

Directi
03.2012 - 07.2017
    • Delivered technical and process training for new product rollouts and updates, including Plesk, WHMCS and hosting management platforms.
    • Designed training content aligned with usability enhancements and user feedback.

Advanced Resolutions Expert

Sitel
09.2010 - 03.2012
    • Resolved complex issues related to Windows PCs, networks, and software—building a foundation in tech support and infrastructure tools.

Education

Bachelor of Science - Computer Science

Vinayaka Mission's Research Foundation-Deemed University
Mumbai
09.2013

Skills

  • Product Management
  • Project Management
  • Stakeholder Management
  • People Management
  • User Experience and Client Interaction
  • Brand building

Certification

Plesk Onyx Professional, October '18 - October '20

Languages

English
Hindi
Malayalam

Honors And Awards

  • Ace of Initiative, Mumbai, April '24 - June '24
  • The Harvey Keitel Award - Operational Efficiency, Newfold Digital, January '22 - March '22
  • The Harvey Keitel Award - Operational Efficiency, Newfold Digital, July '17 - September '17
  • Best New Hire, Sitel, September '10

Timeline

Product Manager

Newfold Digital
11.2022 - Current

Manager - Technical Operations

Newfold Digital
03.2022 - 11.2022

Senior Team Lead - Technical Operations

Newfold Digital
06.2017 - 03.2022

Senior Technical Trainer

Directi
03.2012 - 07.2017

Advanced Resolutions Expert

Sitel
09.2010 - 03.2012

Bachelor of Science - Computer Science

Vinayaka Mission's Research Foundation-Deemed University

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RAHUL NAIRProduct Manager