Summary
Overview
Work History
Education
Skills
Certification
Projects
Accomplishments
Languages
Work Availability
Work Preference
Quote
Timeline
ProjectManager
RISHABH RAMOLA

RISHABH RAMOLA

Dehradun

Summary

As an accomplished Product Manager at Firstcry.com, I spearhead the product roadmap for the company's Logistics Business (B2B & B2C), Website, ChatBot, VoiceBot, and CRM. I drive innovation through close collaboration with cross-functional teams, consistently enhancing user experience with new feature rollouts. My leadership ensures thorough user research and analysis to align products with user needs. With a keen eye for detail and a results-driven approach, I excel in fostering teamwork and effectively engaging with diverse individuals. I am eager to leverage my expertise to deliver substantial value to your organization, bringing a strong track record of driving product success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Manager

Firstcry.com
Dehradun
04.2021 - Current
  • Spearheading the development of an inhouse logistics and supply chain system for B2B and B2C business, serving 800+ stores, 70+ stockists, and vendors across India
  • Enhanced delivery efficiency by implementing a Riders application for B2B deliveries, resulting in a significant 85% increase in deliveries made through the application.
  • Established and optimized warehouse processes and applications, leading to the successful operation of 10 warehouses across India.
  • Created Transporter Bidding and Billing System, which was manually done before.
  • Working on developing an ERP model.
  • Strategically designed a product roadmap for B2C business, with planned implementation in major cities such as Hyderabad and Bangalore.
  • Innovated the use of Chatbot and Voicebot, resulting in a 50% reduction in the customer care team workload
  • Engineered a module to manage dispatch TAT of orders for inactive pincodes, effectively optimizing the delivery process
  • Devised a customer-centric mechanism allowing reattempt or cancellation of delivery via various platforms including Whatsapp, Voicebot, Chatbot, and Website (App) in case of non-delivery reasons
  • Automated manual processes within the CRM, significantly reducing the workload of the customer care team
  • Implemented a system to automatically reorder customer orders in case of cancellation due to courier issues, ensuring seamless order fulfillment
  • Developed and implemented insightful reports providing daily and monthly visibility on different order statuses, contributing to improved decision-making
  • Created a Dashboard to monitor and analyze the daily efficiency of Courier Partners in B2C business, facilitating data-driven improvements
  • Introduced an in-house CRM Buttons tracker, enhancing the functionality of the CRM system for improved tracking and analysis.

Owner

Garhwal Mushroom Cultivation farm
Srinagar
01.2019 - 01.2021
  • Started own mushroom cultivation farm in Srinagar Garhwal.
  • Achieved 100% Quick Commerce Deliveries within the city.
  • We were able to deliver within 30 mins from the order received date.
  • Received 60-70 orders per day.
  • The entire business was profitable.

Software Developer

Bluerose Technologies
Bangalore
07.2017 - 12.2018
  • Worked as an Android Developer.
  • Worked on live calling feature on one of the client's applications.

Education

MBA/PGDM - Marketing -

Hemwati Nandan Bahuguna Garhwal University, Garhwal
01.2021

B.Tech/B.E. - Computers -

Hemwati Nandan Bahuguna Garhwal University
01.2017

12th -

01.2013

10th -

01.2011

Skills

  • Data Analysis
  • Test Cases
  • User Documentation
  • Requirements Management
  • Use Cases
  • Requirement Gathering
  • Requirement Analysis
  • Business Analysis
  • Java
  • MySQL
  • Product Management
  • Product Design
  • Product Development
  • Product Life Cycle
  • Management
  • Product
  • Product Launch
  • Product Lead
  • Product Lifecycle
  • Management Consultant
  • Prioritization and Execution
  • Improvement Metrics Measurement
  • ROI Analysis
  • Research and trend analysis
  • Competitive Analysis
  • Brand building
  • Product Roadmaps
  • End to End Feature Delivery
  • Product Lifecycle Management
  • Responsive Design Approaches
  • Teamwork and Collaboration
  • User and UX Research
  • Agile Software Development

Certification

  • The Fundamentals Of Digital Marketing
  • Google Analytics For Beginners
  • Core Java With Android

Projects

Android multimedia player, 92 Days, Multimedia player was created for android platform.

Accomplishments

  • Collaborated with team of 12 in the development of logistics and supply chain system.

Languages

Hindi
Native language
English
Advanced (C1)
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Product Manager

Firstcry.com
04.2021 - Current

Owner

Garhwal Mushroom Cultivation farm
01.2019 - 01.2021

Software Developer

Bluerose Technologies
07.2017 - 12.2018

MBA/PGDM - Marketing -

Hemwati Nandan Bahuguna Garhwal University, Garhwal

B.Tech/B.E. - Computers -

Hemwati Nandan Bahuguna Garhwal University

12th -

10th -

Similar Profiles

CREATE PROFILE
RISHABH RAMOLA