Vivek Singh
Product Support Engineer
Mira, Bhayandar, Thane
Summary
Product Support Engineer with proven to troubleshoot and resolve product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.
Overview
3
3
years of professional experience
Work History
Product Support Engineer
FYND, Shopsense Retail Technologies Ltd
Mumbai
12.2022 - Current
- Maintained product development schedules and prioritised projects by coordinating with development team.
- Collaborated with cross-functional teams to conceptualise and refine product concepts.
- Experienced in reading and parsing JSON data from third-party APIs
- Running query in Database ( studio3T, DBeaver) to check failed orders
- Provide support to Upstream and Downstream issue in E-commerce platform
- Working in Ordering management System (OMS) and coordinate with party vendors (Logistic teams) for flow of orders in Forward delivery and return journey
- Learning to use debugger such as VsCode and Docker to debug code in SIT and UAT environment.
Application Support Engineer
Tata Consultancy Services (TCS)
Mumbai
02.2019 - 12.2022
- Supporting Mainframe team for daily batch process and working on job failures
- Monitoring alerts for AWS, Tcvision, Site 24x7
- Monitoring PM Jobs, Snowflake, Sybase and other jobs and taking required action for successful job processing
- Working on reports deployment in BO from Dev to QA environment and changing connection for Universal reports using IDT
- Implementing Autosys and Talend deployments using
- Jenkins and DevOps deployment using
- GitHub links
- Working on escalations and finding solutions to outages for P1/P2
- Initiating bridge with required support team to work on outages
- Handling server A1/A2 alerts on site 24x7.
Education
Bachelor's in Computer Application - Computer Application
Ashoka Center For Business And Computer Studies
Nashik 05.2016 - 05.2019
Skills
Application support
Customer service expert
Technical issues analysis
Platform Knowledge
Timeline
Product Support Engineer
FYND, Shopsense Retail Technologies Ltd
12.2022 - Current
Application Support Engineer
Tata Consultancy Services (TCS)
02.2019 - 12.2022
Bachelor's in Computer Application - Computer Application
Ashoka Center For Business And Computer Studies
05.2016 - 05.2019