Vivek Singh
Meerut
Summary
Proven track record in enhancing client satisfaction and fostering robust relationships, demonstrated at Auburn Digital. Skilled in CRM software and relationship management, I spearheaded initiatives that significantly improved service delivery and client engagement. Expert in leveraging social media marketing for brand visibility, my strategies have consistently driven growth and client acquisition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Account Executive
Auburn Digital
10.2021 - Current
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Strengthened client relationships through proactive communication and tailored solutions.
- Conducted regular account reviews, identifying areas for improvement or optimization and implementing necessary changes accordingly.
- Maintained digital records of delivery and receiving information.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Served as a reliable point of contact for all client inquiries, fostering trust between the company and its customers.
- Analyzed and reported digital campaign performance with focus on program optimization.
- Created engaging content optimized for specific platforms and intended audience.
Senior Executive Client Relations
Infoedge
12.2020 - 09.2021
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
Digital Marketing Executive
Ray India
06.2019 - 12.2020
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
Education
MBA -
Meerut Institute of Engineering & Technology
Meerut06.2019
Bachelor of Arts - Geography
Meerut College
Meerut06.2017
Intermediate -
Ashoka Academy
Meerut05.2014
High School -
Ashoka Academy
Meerut05.2012
Skills
Relationship Management
Client acquisition
CRM software proficiency
Client Relationship Building
Sales Lifecycle Management
Social Media Marketing
Teamwork and Collaboration
Certification
- Performance Marketing, Young Urban Project
- Google Analytics
- HubSpot
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Key Account Executive
Auburn Digital
10.2021 - Current
Senior Executive Client Relations
Infoedge
12.2020 - 09.2021
Digital Marketing Executive
Ray India
06.2019 - 12.2020
MBA -
Meerut Institute of Engineering & Technology
Bachelor of Arts - Geography
Meerut College
Intermediate -
Ashoka Academy
High School -
Ashoka Academy
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